DeniqueVintageDesign
Boonville, New York
Shop policies
Last updated on
March 16, 2021
We do not take returns as all items are custom made to order, other than where required law (the EU). However, we want you to be happy, if you have an issue please let us know.
We are not responsible for packages not received but marked as delivered. Contact us and we may be able to help locate it.
Welcome, we are excited to have you as a customer. We offer customized pieces with a variety of colors, wrapping wire type, necklace options, and other selections.
Please message us via Etsy messages if you have issues, instead of email as most emails from customers get lost.
We are not responsible for packages not received but marked as delivered. Contact us and we may be able to help locate it.
Welcome, we are excited to have you as a customer. We offer customized pieces with a variety of colors, wrapping wire type, necklace options, and other selections.
Please message us via Etsy messages if you have issues, instead of email as most emails from customers get lost.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
We only accept returns from the EU as required by law. If you are in any other country, including the US, no returns are allowed.
If you receive an item damaged, or you feel is not as described please let us know, we will do our best to make it right. You have 14 days to contact us for information on how to send back your item. All customized items cannot be returned.
Buyer pays return shipping, and original shipping is non-refundable,.
Items must be returned to us via a trackable and insured service. If for some reason we decide to take a return from a non-EU resident a 30% restocking fee will apply.
If you receive an item damaged, or you feel is not as described please let us know, we will do our best to make it right. You have 14 days to contact us for information on how to send back your item. All customized items cannot be returned.
Buyer pays return shipping, and original shipping is non-refundable,.
Items must be returned to us via a trackable and insured service. If for some reason we decide to take a return from a non-EU resident a 30% restocking fee will apply.
Payment
Once a customized item has been paid for it cannot be cancelled. Residents of NY state will need to pay tax.
Shipping
We typically ship via first class mail with tracking.
For larger more expensive orders we ship via First Class with insurance.
Priority shipping is an option.
If you need something quickly please let us know, we can make that happen!
International orders: we are not responsible for any GST, tariffs or taxes, or delays with customs. When ordering internationally, buyer understands rules and regulations for import customs in their home country.
For larger more expensive orders we ship via First Class with insurance.
Priority shipping is an option.
If you need something quickly please let us know, we can make that happen!
International orders: we are not responsible for any GST, tariffs or taxes, or delays with customs. When ordering internationally, buyer understands rules and regulations for import customs in their home country.
Additional policies and FAQs
We offer custom orders on nearly anything that we sell. We typically need 1-2 days leeway, but can accommodate rush orders if need be. Returns are subject to a 30% restocking fee. Since we sell items made from natural stone they will vary in color and texture, no two stones are ever alike.