DesignMasters' Shop Policies
Welcome to Design Masters - Bridal Jewelry shop where you will find designer solitaire rings, engagement rings, wedding rings, wedding bands, bridal sets, men's rings and bands in most jewelry styles you can think of complimenting your taste. I also depict floral and organic forms in my designs I find inspiring and use state of the art CAM/CAD jewelry production techniques that guarantees great quality of your jewelry piece.
PayPal Express Checkout or Money Order. Every ring is made to order per individual customer purchase within 8 to 10 business days upon completed payment receipt.
I ship customer orders within 2 - 3 business day upon completion of made to order jewelry piece that takes 8 to 10 days to custom design and finish. I ship via USPS insured mail within Unites States and USPS Express International to world wide customers. Delivery within United States is free of charge. Tracking number is provided with every order for customer convenience.
Refunds and Exchanges
Jewelry Return Policy
I am confident that you will be pleased with your purchase. However, please be careful when ordering jewelry items and let me know if I can be of assistance in selecting the right jewelry for you. You can return jewelry products within 10 business days of order receipt. All returns must be authorized by me prior to shipping them back. If the style was altered in any way, shape, size and form: no returns are accepted. Please contact me prior shipping a return and I will provide return shipping instructions. Returning items must be shipped to me within 10 days of receipt. Item is not returnable If 10 days have passed from the date you sign for the package. Returns are only accepted in their original packaging and buyer pays for return shipping.
If a custom design revision was done to a style you ordered per your special request such as: adding additional stones and/or revising the stone sizes, stone setting types in prongs, channel, pave and bezel then no cancellation nor refund request will be accepted. When ordering a jewelry product from my shop, you acknowledge reading and agreeing to my shop ordering terms and conditions.
Every ring is custom made per customer special order one piece at the time. I use advanced jewelry production equipment, solid gold, stones and supplies per order bases. Note that 35% restocking fee applies on all jewelry return items reflecting labor and material retrieval costs. Refunds will be processed once products are returned to me in their original condition. This policy is standard for all customers for all jewelry items I design.
Items not returnable, not refundable and not re-stockable terms:
If a custom (alternate) design creation and or revision, alteration (including finger re-sizing selection other then stated product listing in US finger size 7 for women and finger size 9 for men) was done to an existing ring model, product in order per customer special request or:
* Ordering and existing ring product as a semi mounting ring (without any stones or center stone/s)
* Adding or removing stones and or revising the stone sizes, stone colors and stone types, metal grade type upgradets; stone setting types in prong, micro prong, channel, pave, micro pave and bezel
* Ordering a ring or a band product in size other then standard US finger size 7 for women and standard finger size 9 for men as original jewelry product listing descriptions state
* Exception may be granted on re-sized ring product below size 9 or above size 5 for women rings originally listed at finger size 7
* Absolutely no exception on re-sized ring product over size 9 or below size 5 for women and re-sized ring products over size 11 or below size 7 for men
* Designing a new jewelry product based on your idea and or sketch provided
* Altering the existing design and it's elements in any way
PLEASE READ THESE POLICY TERMS AND CONDITIONS CAREFULLY. BY ORDERING PRODUCTS FROM ARTMASTERS ETSY SHOP YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN ARTMASTERS ETSY SHOP SOLE DISCRETION. IF YOU DO NOT AGREE WITH THESE POLICY TERMS AND CONDITIONS, PLEASE DO NOT ACCESS THIS WEBSITE.
Additional Policies and FAQs
I look forward to master crafting your bridal jewelry piece and will do my absolute best to meet and exceed your expectations of product quality and value. customer service.
Design Masters - Bridal Jewelry
Last Updated October 29, 2013