DesignSoJu

Privacy Policy
This Privacy Policy explains how and when we collect, use, and share information when you purchase an item from our shop, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This policy applies only to DesignSoJu and not to Etsy or any third-party services that Etsy uses. You can review Etsy’s own Privacy Policy to understand how they process your data.

1. Information We Collect

To fulfill your order, you must provide certain information (which you authorize Etsy to share with us), such as:
- Your name
- Your email address
- Any information you provide in a message
- Your order details
- Purchase history with our Etsy store
- Your comments, feedback and product reviews

We do **not** receive or store payment information. Etsy (or Etsy Payments) processes all payment data securely.
Etsy may collect technical and usage data when you browse or purchase from our shop. This data is governed by Etsy’s own Privacy Policy.

We use external tools that may process limited information:
- Pinterest
We use Pinterest for marketing and analytics. Pinterest may collect:
- Device data
- Interaction data (e.g., which pins or links were clicked)
- Conversion tracking information
Pinterest’s own privacy practices apply when you interact with our content there.

- EverBee
We use EverBee to analyze shop performance and product trends. EverBee may access:
- Public Etsy shop data
- Sales analytics
- Product performance insights
EverBee does not provide us with personal customer data beyond what Etsy already shares.

2. Why We Collect Your Information and How We Use It

We use your information to:
- Deliver digital items you purchased (digital downloads only)
- Respond to customer service requests
- Resolve disputes
- Provide customer support
- Comply with legal obligations (e.g. tax reporting)
- Improve my shop performance using aggregated analytics
- Conduct marketing on Pinterest (when permitted by Pinterest’s policies)

3. How We Collect Information:

Under the GDPR, we collect, use, and share your information only when we have a lawful basis to do so:
- We use your information to provide our services, such as fulfilling your digital order or offering customer support.
- We retain information as required by tax and business laws.

4. Information Sharing & Disclosure

We share your information only for very limited reasons and in limited circumstances:
- With Etsy: We share information with Etsy as necessary to provide you our services and comply with Etsy’s Seller Policy and Terms of Use.
- Compliance with laws: We may collect, use, retain, and share your information if required to do so by law (e.g., tax law, court orders).

We may share limited data with:
- Pinterest for marketing analytics
- EverBee for aggregated shop performance insights
These providers are GDPR-compliant or operate under appropriate data safeguards.

5. Data Retention

We retain your personal information only for as long as necessary to provide my services and comply with my legal obligations.
Your information is kept for 5 years to comply with tax and accounting laws.

6. Your GDPR Rights

If you reside in the EU, you have the right to:
- Access: Request a copy of the personal data I hold about you.
- Correct: Ask me to correct or update your information.
- Delete: Request deletion of your personal data (except where I must keep it for legal reasons).
- Restrict: Limit how your data is used.
- Object: Object to certain types of processing.
- Complain: File a complaint with your local data protection authority.

To exercise these rights, contact us through Etsy Messages or via email.

7. How to Contact Us

For privacy-related questions or requests, you may contact us at:
soju.goncalo@gmail.com or through Etsy Messages.