DesignsByZal

Due to the nature of all products being handmade and custom, with proofs upon request, all purchases are non-refundable.

Please Note: It is your responsibility to review your proof for spelling or check your color selections due to monitor calibrations. Please ensure all details are correct before finalizing your proof for press. Once proofs are finalized, no changes can be made to accommodate fast processing times.
Orders are shipped to your mailing address on file with Etsy. No refunds or discounts will be made due to delivery delays due to weather, mishandling by the carrier, undeliverable addresses, or incorrect contact information for all shipments. If you have a specific deadline you need to make, please contact me before checkout so we can accommodate your request.

All payments are due in full before any design or production is started on your order. This includes special requests such as envelopes, etc... Once checkout is complete, please be sure you sent me all your details to complete your order. Custom orders will be sent an estimate to approve along with the details of the project before your custom listing is built for you to purchase.

If a proof is requested, please be sure your contact method is up-to-date via Etsy (email). Processing times will not begin until your proof is approved. Processing times are based on proof approval date. Your delivery times rely on your response times so be sure to keep an eye out for your proofs to avoid delays. All orders are shipped to your mailing address on file. If this is incorrect, please contact me before your order has shipped.

Due to the nature of products being handmade & approved before printing, my refund policy is All Sales Final. If you item has been damaged due to your shipping provider, please contact me via email with photos of your damage/package so I can file a claim on your behalf: jenniferzalzal [!at] gmail.com.

Order are shipped to your mailing address on file with Etsy. Default shipping method is USPS First Class Shipping Service with tracking. This is the most cost efficient shipping method available. If you are worried about delays or rough handling please upgrade your shipping preference or contact me with your requests before checkout.

| UPDATES ON SHIPPING FOR 2019 US ORDERS |
All item listings have been updated to accommodate standard USPS pricing. I strive to give you the most cost efficient price. Keep in mind the default shipping method on most listings is not insured. DesignsbyZal is not responsible for delivery delays due to weather, mishandling by the carrier, undeliverable addresses, or incorrect contact information for all shipments including Priority and Express shipping options. Undeliverable addresses include: incorrect/insufficient address, missing P.O. box numbers, refused, or return to sender. DesignsbyZal is not liable for any stolen, lost, or damaged packages; and any return packages due to incomplete addresses, undeliverable addresses, or return to sender.

| INTERNATIONAL ORDERS |
Shipping quotes do not include any import or duty fees, you are responsible for those additional fees (which vary from country to country). If you do not pick-up your package for any reason and it is returned to my shop, no refunds can be made. All delivery times are estimates only. For international orders, estimated delivery time does not include customs processing time. Processing and delivery times may vary during promotion and holiday periods. Risk of loss, damage and delays for merchandise shipped internationally will pass to you upon our delivery to USPS. Damaged items delivered through international shipping methods will not be replaced or refunded.

DesignsByZal is not responsible for any shipping delays, damage or lost/stolen packages due to customs, which may take up to an additional 6 weeks or more. Please look into the customs and import policies of your country before placing your order. I recommend international customers order as much in advance as possible!
All international clients with duty questions refer to this link:
http://www.dutycalculator.com/

| SHIPPING SERVICES FOR SALE ITEMS |
All sale purchased items are shipped USPS First Class Mail & Priority Mail based on weight. Depending on weight, your shipping method may change to accommodate the best shipping method available. You may upgrade your shipping preference during purchase or contact me to use a specific service.

Please Note: Colors on your computer screen & your actual printed material may vary due to differences in monitor calibration & printer/paper variations. I recommend printing your item if you are concerned about color conflict or feel free to contact me with any of your worries to ensure we make a match!

Your safety and privacy online is very important. Any personal information you provide me with, including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of DesignsbyZal™. Your privacy and security is my top priority.