DiamondFineJewelry

High Quality Diamond Jewelry

Los Angeles, California | 2528 Sales

DiamondFineJewelry

High Quality Diamond Jewelry

Los Angeles, California 2528 Sales On Etsy since 2016

5 out of 5 stars (654)
Diamond Fine Jewelry

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Diamond Fine Jewelry

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Reviews

Average item review
5 out of 5 stars
(654)
See reviews that mention:
quality 83 shipping 100 customer service 108
View all 654 reviews

About

Shop members

  • Paul

    Owner, Maker

    Stone Setter, Mold maker, Diamond picker, Administrator, Creator, Photographer

  • Francisco

    Polisher

    Polish all the metals

  • Raymundo

    Maker, Assistant

    Ship and make waxes with molds

  • Julia

    Designer, Photographer, Customer Service

    Design with 3D CAD and does all the customer service. Also take pictures.

  • Catherine

    Assistant, Customer Service

  • Jay

    Maker, Setter

Production partners

  • Ancora Casting Company

    Los Angeles, CA

    The Ancora Casting Company, a legally certified casting company, helps us produce high-quality products with 14k and 18k gold and platinum.

Shop policies

More information

Last updated on Feb 8, 2019
Frequently asked questions
● PRODUCTION TIME & GIFT WRAP

All of Diamond Fine Jewelry's items are handmade in the United States.
Please allow us 5 - 7 business days to make your precious.
Although if you need the item on a certain date let us know before making a purchase.
We will do our best for you to receive the item the day you want.
All our items will be shipped in a beautiful jewelry box!
They are going to be ready to gift as soon as you receive them!!

● DOMESTIC SHIPPING

First-Class Mail : 4-7 days (Can take 2 weeks or longer when delayed)
Priority Mail : 2-3 days
Priority Mail Express : 1-2 days
USPS tends to get delayed frequently, if you need your item soon please contact us and consider other than USPS.
USPS First class takes the longest if you wish to use USPS please be sure to select faster shipping if you need your item soon.
UPS and FEDEX are available.
We are not responsible for any orders that got delayed by the shipping company.

■ SIGNATURE will be required on MOST items ■
Please be sure someone over 18 years old is available to sign for your package.
Please let us know if you do not wish to sign.

● INTERNATIONAL SHIPPING

USPS First Class : 1 - 3 weeks (Can take longer at custom)
(NONE insurable / NONE trackable once it leaves the USA)

If you need your item within one month or if it's over $400 please consider ordering with FedEx by contacting us.
In most cases it gets delivered in 2-5 business days.
FedEx service we use is FASTEST one, it's faster and safer than USPS.
Please provide your phone number as it is required to write.

■ International Shoppers please expect Taxes and Duties when receiving ■
Since ALL countries have different tax policy, it's recommended for buyers to contact customs in their country for current import fees.
We are not responsible for any delays, taxes, duties and VAT that causes at customs as it is dependent on country's policy.

● SIZING AND COLOR

If you're purchasing a band and planning to wear it with engagement ring please consider ordering a quarter to half size up depending on how tight your engagement ring is. (More rings you wear on same finger tighter it gets.)

Not sure? Contact us via CONVO we will help you.
Happened to ordered the ring too small or too loose? You don't like the color? Don't you worry and just send it back to us after letting us know.

● CERTIFICATE and WARRANTY

CERTIFICATE
Store certificate is available upon buyer's request so please contact us if you need one. Your e-receipts works as proof of the item.
When requested, we can send it to a legitimate 3rd party laboratory like GIA or EGL.
Diamond that weighs under 0.50ct. each is not recommended due to the price of certificate.
Certificates are $100 and over each depending on the item.
GIA & EGL are available.
However if you want, you can get the certificates on your own once you receive the item from us.

WARRANTY
Your item will have 1 YEAR warranty.
Make your online buying experience worry free!
We are here to make that happen!

● PROBLEM WITH PACKAGE

If you think your package is lost in transit please let us know immediately.
If tracking is marked as "DELIVERED" we can remake your order but you would need to pay the replacement fee.
We add signature service on certain packages so please make sure to contact local post office if they're holding your package.

● LAYAWAY

- Discounts will NOT be honored on items purchased with layaway plan.
- First payment will be non-refundable deposit of 20%.
- The buyer is obligated to track payment progress.
- If payment progress stops for 6 month, payment plan will be terminated and refund will be issued without the deposit.
- Items purchased through Layaway program are FINAL SALE.
- Order will be shipped AFTER all the payments are completed.

● RETURN & EXCHANGE

If you're not satisfied with your item, just let us know within 7 days of receiving and ship within 14 days from receiving. We will either refund or exchange as discussed. Please contact us before shipping the item for return. Any returns without asking won't be acceptable.

■ RUSH ORDERS are all FINAL SALE
(Items that are requested to be shipped out earlier than our processing time will be considered as RUSH order)
■ Personalized and Custom orders are FINAL SALE
■ Please note that buyers are responsible for return shipping cost
** Refund: Total amount - shipping fee **

● CANCELLATION

Please consider cancellation within 24hours of placing the order. Any cancellation after the time will incur a corresponding processing fee of 10% of the item amount.

● CLEANING

[Diamond, Aquamarine, Tanzanite, Morganite, Ruby, and Opal]
You can simply clean your ring by using a small amount of soap and gently brushing it with a soft toothbrush underneath the ring.
** For Opal, please finish cleaning the ring within 2-3minutes.

● About Opal..
Since we use natural opal, it has a propensity to absorb water, which causes the color to fade away.
When this happens, please use a hair dryer and dry it with warm temperature but not too close.