DiamondsAreEvil's Shop Policies
Welcome to Diamonds Are Evil, where we focus on designing unique and beautiful laser cut wood jewelry. Our team loves working with modern technology and handcrafted traditions to create cool pieces. Each of our designs is hand sketched before using a computer to carefully refine the drawing and prepare it for the laser cutting machine. All Diamonds Are Evil products are hand assembled and packaged in Texas. Custom work is available upon request, and is very much appreciated! Email us at diamondsareevil [at] gmail.com with any questions, comments, or ideas for custom orders.
We accept payment via PayPal and major Credit Cards. Full payment is required prior to shipment. Returns or exchanges are honored if we are contacted within seven days of confirmed delivery. Custom work may be returned only if it was received damaged, and if you contact us within five days of confirmed delivery. All returned items will be inspected prior to determining a refund, exchange or store credit to be issued. Buyers are responsible for return shipping costs. If you need to cancel your order, please contact us within 24 hours of purchase to receive a full refund. Please let us know if you have any payment questions!
Diamonds Are Evil ships using USPS First Class Mail or Priority Mail Flat Rate service. We have found that USPS's shipping costs are a quick and affordable option that allows for us to offer free shipping. If you prefer another carrier, contact us to revise shipping costs. We carefully wrap and inspect each order prior to shipping. Orders will ship within three to five days of received payment. Please allow 1-2 weeks for custom orders. Don't hesitate to contact us with any shipping questions you may have.
PROCESSING: Any purchases made prior to 5pm MT will be processed that day. Any purchases made after 5pm MT will be processed on the following business day.
MADE TO ORDER: Please allow 2 - 4 business days for the creation of made to order items prior to shipment. Feel free to contact us regarding a specific items turn-around time, or if you need the item to be created more quickly and we will do our best to fulfill your needs.
Refunds and Exchanges
For refunds or exchanges, contact us within seven days of confirmed delivery for a full refund (less shipping cost) or an exchange to be honored. Buyers are responsible for return shipping costs. If product is received damaged, please contact us immediately to handle the case. As always, please contact us with any questions or concerns. We want to make you happy with our work and enjoy it as best as possible, so please do contact us with any concerns or problems so we can do our best to make it right.
Additional Policies and FAQs
Custom pieces are available upon request and are welcomed. A $5 fee will be added to any customized piece for added design, alignment and labor time needed for the customizations. Diamonds Are Evil uses a laser engraving machine that provides endless opportunities for innovation and design. You can create something with us that has a custom design, color, size and material. Just contact us with your thoughts and ideas to get started!
Diamonds Are Evil is owned and operated by Meredith and Michael. We are open to communications regarding custom orders, bulk orders, wholesale orders and international orders. Please contact us through Etsy or email us at: diamondsareevil [at] gmail.com with any questions or concerns.
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Last Updated January 2, 2014