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Diana

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Diana

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Shop policies

Last updated on September 13, 2014
Hello and thank you for visiting! If you have any questions regarding an item listing or any of my policies, please feel free to convo me or email diana(at)dianasaurous(dot)com

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
I can only accept returns on items that have a defect in craftsmanship. In this instance I can offer a replacement or a refund. I will refund purchase price and taxes (if any) but cannot refund shipping charges.

I cannot accept returns or issue refunds on any items that have been custom ordered or personalized in any way.

I can offer replacements for items damaged during shipping but cannot offer refunds on these items. I require that the damaged item be returned before I send a replacement. Because each item is unique and individually hand made, your replacement item may differ slightly from the item you originally purchased.
Payment
I only accept direct payment and credit/debit card payments through paypal for orders. I cannot accept personal checks or money orders at this time. I must receive payment within three (3) days of purchase. If payment is not received, I must cancel the sale and re-list the item.
Shipping
Currently I only ship within the United States. I ship via USPS. I use priority or first class mail. I will gladly mail to APO/AFO addresses.
Additional policies and FAQs
For custom orders or for personalization of items please send me a convo or email diana(at)dianasaurous.com

I will work with you to ensure that your item is made how you want it. Once the design/personalization is approved I will require a deposit of 1/2 the price quoted to you. The other 1/2 is due at the time of purchase including any taxes and shipping fees. This deposit is non-refundable