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Shop policies

Last updated on March 16, 2011
Welcome to DianeLDesigns.

Here at DianeLDesigns my goal is to create a peice of jewlery that will become a keepsake for years to come. Most of my pieces are one of a kind. If it's not one of a kind my listings will state that more can be made.

I hope you enjoy my jewlery as much as I do when I am creating my pieces.

Please take a moment to go over my shop policies. If you should have a special request for a custom order, shipping, or any questions please start a conversation "Convo" with me.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Money Order
Returns and exchanges
-If you are not happy with your item I will be glad to refund or exchange your item. Please notify me within a 3 day period from receipt. I do not refund shipping fees.

-The item must not be worn and come back to me with original tags attached.

-Shipping fee is customers responsiblity if returning item.

-I do not issue refunds for lost or damaged items by the Post Office. I highly recommend insurance. Your choice.

-Feedback: BEFORE you leave feedback on something that you are not happy with please convo with me. Feedback is extremely important to me. I will do anything that I can to make it right and have one happy customer that keeps returning back to my shop.
-I accept PayPal and Money Orders.

-Payment is expected at the time of Purchase. If payment is not received within 48 hours I will be forced to re-list the item for sale.

-Money Order Payments are expected within 7 Days. If I do not receive the money order I will be forced to re-list the item for sale. If there is a problem getting the money order to me within this time frame please convo. with me.

-If you should be purchasing another item within the 7 day period, please notify me so that I can combine your shipment.

-If an item is not paid for within the 7 day period I will be relisting the item.

-Item will be shipped once payment is received.

-6% Sales Tax applies to all CT residents.
-Usually within 24 hours of payment received unless it's a Sunday or a holiday involved.

-I ship early in the day..early morning.

-I only ship to verified PayPal addresses and of course addresses stated with Money Orders.

-Please, Please if you would like me to ship to a different address please convo with me. Because of where buyer remarks are located on the invoices the request to ship to a different address can be missed.
Additional policies and FAQs
All items will be shipped out via the USPS First Class Mail with tracking.
$3.00 anywhere in the United States and .20cents for each additional item.
If you would like to receive your item sooner, Please notify me so that I can put the correct postage for the type of mailing that you would need into the listing.