Dianekramerllc's Shop Policies
Welcome to Diane Kramer LLC. I am so happy that you found me! My products are made with warmth and passion. Please do contact me with any questions you may have. I would love to hear from you!
I accept Direct Check-Out and PayPal only. Kindly pay within 24 hours of your purchase. I will mail your piece as soon as possible after payment is received. I am happy to combine purchases to save on postage. Please contact me if you have any questions.
l ship United States Postal Service, insured, signature required, to physical mailing addresses. Please convo me if you are outside the US. Upon request I will ship overnight to a physical address for an additional cost.
Refunds and Exchanges
I would like you to have confidence in the quality of my pieces and I suggest that you take any of my pieces to a local jeweler to verify that the piece you purchased from me is truly as I have listed it in my Etsy shop. I ask that you do this within 2 days of receipt. If I do not hear from you within 2 days from receipt the sale is considered final.
I would like everyone to be satisfied with every piece I make. If you are not completely satisfied with my product contact me within 24 hours of receipt to be eligible to return your purchase. When you contact me we will discuss how to return my piece. I ask that you return my piece to me in 7 days from the date you signed for the item. The item must be in the same condition that it was sent (no scratches, chips, or damage of any kind). If I sized the item for you, $30 will be deducted from your refund. Return postage and required insurance (for the full purchase price) is the responsibility of the sender. Kindly follow this return policy and your money will be cheerfully refunded.
Additional Policies and FAQs
I am happy to quote prices and delivery estimates for custom orders. Please contact me with any questions you may have.
Custom orders require a downpayment prior to starting the order. The amount of the downpayment will vary based on the total cost of the item.
I also have a nice supply of black diamonds and genuine gemstones. Please contact me if you have something in mind but do not see it in my shop! I would love to hear from you!
Last Updated February 11, 2015