Diane's Gem Jewellery Handcrafted Jewellery
Dianesgemjewellery's Shop Policies
A warm Welcome to my shop! Thank you for taking the time to stop by. Please read the policies below before purchasing!
I only accept payments through PayPal.
Payments are required within 3 days of purchase or the transaction will be cancalled and then item (s) will be relisted in my shop!
All buyers are responsible for all fees, taxes and duties associated with shipping to their respective countries.
Orders are shipped within 24 hours of cleared payment.
All items are wrapped in tissue paper, then placed into a organza bag before being shipped out in a padded envelope!
Uk orders are shipped out by Royal mail first class post which usually takes 1-2 days to reach UK destination, but please beware it can take longer if there are delays or at busy times.
International orders are are shipped out by Royal AirMail.(small packets).
Which usually takes 5-7 days to reach the USA. But please be aware shipping can take longer up to 4 weeks if there are delays or at busy times.
Refunds and Exchanges
I am sure you will be delighted with your purchase! If not please return within 7 days for a full refund excluding postage!
I am sorry but i cannot accept returns on any earrings due to hygiene purposes.
I am not responsible for damage or loss once your item as gone through the postal service.
Additional Policies and FAQs
If you are satisfied with your purchase , please leave a feedback for me so then i know it as arrived safely, then i will do the same for you!
Whilst i am able to capture the true colour of each item and represent it as accurately as possible, please bear in mind that individual monitors may vary in how they display colour.
I do take customer orders: ie different colours and styles, fitting of different earring findings, (from wires to clips). Adjusting pieces according to customer requirements.
Any problems please don't hesitate to contact me!
Last Updated April 29, 2011