DistinctHeadwear

Be Distinct. Custom Designs. Highest Quality. US Sewn.

| Sevierville, Tennessee
48,007 Sales | 5 out of 5 stars

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.

Announcement    Current production time is 2-3 business days on most hats.

To rush your hat order, make sure to purchase this add-on:
https://etsy.me/3DAyKiZ

Shirts will take longer as they ship from our printing partner.

TO SWITCH THE STYLE OF YOUR CAP BASE:
1. Add the embroidered cap you are wanting to buy to your cart.
2. Head to our extra cap base area.
Here is the direct link (click and scroll down).
https://etsy.me/2S82fka

We cannot honor notes left at checkout asking for a different base and skipping the steps of adding the cap base change to the cart.
Please make sure to add any base changes to your cart before heading to checkout.

🌼Coronavirus FAQ

We are a small, family owned embroidery business in East Tennessee. Any shelter in place/restrictions and closures that may come from the Coronavirus will not impact our operations. We have daily post office pickup for all orders, and do not have to leave in order to have your cap/s on the way.

⏳Overall, due to the pandemic, all items may take longer to arrive than the estimates shown at checkout. USPS is doing an excellent job, but packages may take longer to reach their destination.

⭐We do not sell any premade, embroidered caps and we don't ship from overseas. Your handmade cap/s will ship from Tennessee.

Announcement

Last updated on Oct 12, 2021

Current production time is 2-3 business days on most hats.

To rush your hat order, make sure to purchase this add-on:
https://etsy.me/3DAyKiZ

Shirts will take longer as they ship from our printing partner.

TO SWITCH THE STYLE OF YOUR CAP BASE:
1. Add the embroidered cap you are wanting to buy to your cart.
2. Head to our extra cap base area.
Here is the direct link (click and scroll down).
https://etsy.me/2S82fka

We cannot honor notes left at checkout asking for a different base and skipping the steps of adding the cap base change to the cart.
Please make sure to add any base changes to your cart before heading to checkout.

🌼Coronavirus FAQ

We are a small, family owned embroidery business in East Tennessee. Any shelter in place/restrictions and closures that may come from the Coronavirus will not impact our operations. We have daily post office pickup for all orders, and do not have to leave in order to have your cap/s on the way.

⏳Overall, due to the pandemic, all items may take longer to arrive than the estimates shown at checkout. USPS is doing an excellent job, but packages may take longer to reach their destination.

⭐We do not sell any premade, embroidered caps and we don't ship from overseas. Your handmade cap/s will ship from Tennessee.

Items

48007 Sales
 
Distinct Headwear

Contact shop owner

Distinct Headwear

Reviews

Average item review
5 out of 5 stars
(9730)
See reviews that mention:
Quality 1503 Shipping 1498 Customer service 610

About DistinctHeadwear

Sales 48,007
On Etsy since 2017

Stand out from the crowd.

Welcome to Distinct Headwear.

Designing and creating unique, custom caps for the entire family, our high quality headwear is only available online.

We design the majority of our cap bases that we use for embroidery.

In addition, all embroidery work and finishing touches are done right here in East Tennessee.

🙌All custom, unique and hand-crafted.

Thank you for shopping with our family-owned business.

Shop members

  • Amy

    Owner, Designer, Maker

    Passionate about caps for many years, and tired of the limited, low-quality caps available through common wholesale channels, I set out to create my own line of high quality caps for the entire family. All caps are embroidered in East Tennessee.

  • Eric

    Co-Owner, Customer Service, Shipper

    Eric co-owns our American owned, family business. He assists with customer service, especially during peak periods. He ships the majority of our products.

Production partners

  • Printful

    Chatsworth, CA

    Printful helps us make our custom designed shirts.

Shop policies

More information

Last updated on Feb 19, 2021
Frequently asked questions
Colors, Customization Options, Listing Help

We do our best to represent the true colors of our materials. Please keep in mind, monitors and screens, the amount of light in a room or area, may alter the appearance of a listing on both the cap and the thread.

Hue/color/darkness and levels of distressing can vary from cap to cap.

If you need help selecting colors or help with a listing in general, please send us an Etsy message before purchase and we will be glad to assist you.

We normally respond to any inquiries in less than two hours during normal business hours.

Listing Details

We take great care and time when creating a listing.

Please make sure to read the listing in its entirety before purchasing. If you have questions, please message us before purchase so we can assist.

Our standard response time is normally less than two hours, and we are always glad to help.

How Long Will It Take To Receive My Order

PRODUCTION TIME
This is the time needed to sew your cap and doesn't include shipping time.

If you have a deadline, you need to meet, please let us know before ordering, so we can assist.

We cannot honor notes left at checkout or messages asking for an order ASAP or by a certain date.

SHIPPING TIME
Shipping time varies and cannot be guaranteed unless you purchased Priority Express shipping.

Priority Express IS guaranteed by USPS. If the post office misses the delivery estimate shown at checkout, they refund most of the shipping cost; we assist with this process.

We can't be responsible for incorrect addresses or stolen packages.

If you need an address changed after an order has been placed, please contact us immediately through Etsy.

Returns/Exchanges

Every hat is created from scratch with customization options chosen by customer and therefore they are not eligible for return or exchange.

We also do not take hat returns for hygienic reasons.

If there is a problem with your order, please contact us within 24 hours of receipt so we can help.

In the unlikely event we can not come to a resolution, we may ask for the order to be returned in new and unworn condition to receive a partial refund. In this case, return shipping must be paid by buyer and original shipping charges we paid are not refunded.

If the item was personalized, damaged or has signs of wear, including any odor (smoke/pet) we may deduct a restocking fee.

Unauthorized returns/refusals/return to sender are not refunded.

What Constitutes Buyer's Remorse

Purchasing an item by mistake, choosing a color combination that you didn't intend to select or deciding that you don't like, want or need the item/s as chosen.

The item not matching an item previously purchased by you are someone else or an item purchased from another company.

Not liking the fit or construction and/or colors or entering the wrong customization/personalization information.

If you need help with colors or design, please contact us before purchase so we can offer assistance.

If you have already received your item/s, please contact us so we can help with your concern.

Notes Left at Checkout/Messages after Checkout

We cannot honor requests/notes/messages to provide changes that are not part of the listing purchased or that were not agreed upon before purchase.

Please make sure to contact us before purchase for any changes/additional work.

Delivery/Post Office Issues

We cannot be responsible for incorrect addresses. Please make sure your address is correct at checkout. Once an order has shipped we cannot redirect the package.

A 50 percent restocking fee plus original shipping charge we incurred (even if the item shipped for free) are held from incorrect address returns, undeliverable address returns, etc.

Items that are returned due to address/ delivery issues can be reshipped. Customer will need to pay the 2nd shipping charge even if the original order shipped for free.

Return must be physically verified before this process can begin. If customer declines reshipping our restocking fee applies.

This restocking fee helps protect our small business.

International Orders

International shipments take longer to arrive than orders shipped inside the US. Please allow for extra travel time, especially during the Christmas season.

Alll taxes, fees, etc as the result of shipping outside the US are the customer's responsibility. Etsy does not include any VAT, etc on your order. Your country may charge VAT, additional taxes at their discretion.

All international order sales are final and cannot be returned.

Shirts

All shirts are designed in-house. Since we are a small family company, we outsource the printing and shipping of our shirts to an extremely reputable, powerhouse print service.

All shirts will ship directly to you from the printing facility. If you purchased a cap and a shirt, you will receive them in two shipments.

We post manufacturer size charts and sizing suggestions in all our shirt listings. We cannot guarantee fit due to the variance in body shapes and fit preference.

All shirt sales are final unless there is a defect.

We must be notified of any defects within 2 business days. If the printing company agrees the item is defective we can offer a redo on the item.

Shirts cannot be gift wrapped.

Coronavirus - Yes, We Are Open

Coronavirus FAQ

We are a small, family owned embroidery business in East Tennessee. Any shelter in place/restrictions and closures that may come from the Coronavirus will not impact our operations. We have daily post office pickup for all orders, and do not have to leave in order to have your cap/s on the way.

We are very fortunate and thankful to be a small business that can still run during this difficult time.

Please note the delivery estimates shown at checkout are only estimates. While many packages are arriving early, not all will arrive inside the window displayed at checkout due to postal delays.