Announcement ♥♥♥ An handmade item is more than what it is! ♥♥♥ Besides the best quality materials and excellent craftsmanship I always add good vibes to them... Enjoy!
♥♥♥ An handmade item is more than what it is! ♥♥♥ Besides the best quality materials and excellent craftsmanship I always add good vibes to them... Enjoy!
luisa0524 on Sep 5, 2015
cguarachi on Aug 3, 2015
cguarachi on Aug 3, 2015
Alicia Wial on Jan 13, 2015
Very pretty, excellent quality. Great communication and fast shipping! Beautiful packaging too. Thank you!
• You don't need to sign up to Paypal to use this service, and can pay directly through the site by your debit or credit card (e-check service). Etsy helps you here; http://www.etsy.com/forums_thread.php?thread_id=5270327
• For instant PayPal payment: I'll send your item within 3 business days after payment .
• For PayPal e-check: I'll send the item after the payment clears. I appreciate it if you pay your items within 3 days after purchase.
• If your Paypal and Etsy addresses are different, Please let me know which one is the correct one in "message to seller" box at check out.
• You can track your packages through this link: www.track-trace.com/post (Please click on "Track with Options" first and then click on "Select Country".)
• A signature is necessary during delivery. So, please consider this when you give your shipment address.
• Average delivery time is; 10-20 business days (weekdays only) to USA / Canada / Australia, 7-10 days to UK / Europe.
• International customers are responsible for all taxes and duties associated with shipping after the item reaches their respective country.
• I’m not responsible for the losses, damages and delays caused by the postal services of the destination country. In case of losses, damages or delays, the purchaser must deal directly with these services by using the Barcode/Tracking Number of the shipment. I can also check it online from this end and share the latest info if you send me a message.
• I’m not responsible for items not received due to an incorrect address or not acting on time to the notice left. If your package returns to me with this reason, I'm happy to send it back to you if you accept to pay the shipping cost.
Refunds and Exchanges
• All items will be send in a protected package, to make sure they arrive safely at the destination.
• I don’t not accept any refunds unless the product is different than the listing/the explanations.
• I don’t refund if you leave me a negative feedback without contacting me first.
• In case of a refund, all shipping costs and PayPal commission rates will be in your plate.
• I don't refund for the shipments that I don't get back. Please wait till I have my package back for refund.
★★★ IMPORTANT!!!! I send all of my packages via "REGISTERED EXPRESS". Altough I choose the most safest and fastest way THERE COULD BE DELAYS or TRACKING PROBLEMS. When you let me know about it I apply to Turkish Post Office with my official papers and chase the package officially. BUT IT TAKES TIME! Please don't worry about your item, YOU WILL RECIEVE EITHER YOUR PACKAGE or YOUR REFUND with no doubt!!! But I need to find out the problem first and I have to wait till I get an answer from the Post Office. I DON'T REFUND FOR HE SHIPMENTS THAT I DON'T GET BACK.Please be patient till I have my package back for refund. Thank you for your understanding.
Additional policies and FAQs
• If you need gift wrapping please let me know.
• Items can be 'reserved' easily by contacting me.
• Kilim pillow covers are vintage. They are all cleaned before sewing.
• Washing and Ironing Instructions: I recommend dry cleaning for all of Divan Cushu products to be on the safe side. Cushion covers should be ironed inside-out to prevent any damage or stain to fabric or embellishments.
• Handmade items are made with extra care in pet and smoke free studio.
• By purchasing you have agreed to these terms by 01st of Feb 2012 and onwards.
Thank you for your patient! I had to make those points clear for an happy end :)