Lacy Gems

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Lacy Gems

Shop policies

Last updated on November 4, 2015
Happy to have you! Thank you for taking the time to find out more about Lacy Gems!

With Lacy Gems you have a "Money Back If Not Delighted Guarantee"!

I hope to brighten up your crafting process with high quality supplies for Fabric - and Fiber Art, and Altered Couture projects.

Please CONTACT me if you would like more information about listed item. Or if you cannot find what you are looking for.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
I accept only Pay Pal.

Please make payment within 3 days.
Shipping
The items are shipped from Italy via Priority Mail.

Processing time is 1-2 business days. For PRE-ORDERS 4-8 weeks.

*Registered Mail can always be used upon request. In that case, contact me before for the quote.

Please permit 2-4 weeks for delivery. In some cases up to 31 days.

We do not assume responsibility once the items have left our hands - for items lost or damaged by the carrier. Of course we will work to resolve any mailing difficulties within our means.

**NB! You will always save with COMBINED SHIPPING! So, if you are considering several items, it is wise to buy them together.
Refunds and Exchanges
Please contact us if you do not get item(s) within 31 days from your payment (does not apply to Registered Mail or for PRE-ORDERS.)

We check the item(s) carefully before we send it to you; however if it is damaged, please contact us as soon as possible. We will try to replace the item or refund your money.

The shipping costs (from and to Italy) in case of a return are buyer's responsibility.

Contact us with any questions about guarantees, and refunds.
Additional policies and FAQs
We are not responsible for any taxes, custom charges, delays or any problems that may occur in your specific country. Including item loss, if you have not requested for Registered Mail.