
Announcement
Welcome to Domestic Heaven!
To learn more about me and my shop, view my About page:
https://www.etsy.com/shop/DomesticHeaven/about
See what inspires me on Instagram: @domesticheaven
Enjoy!
Best wishes,
Charlotte
Items
Featured items
All Items
Reviews
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rayandjankittle on Dec 11, 2021
5 out of 5 starsThe apron fully met its description and I am delighted with it. I know I will enjoy wearing it. Vibrant and attractive it is of a very good size and fits me well. Very nicely packed and sent quickly. Overall service level very good and for this I am most appreciative.
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Susan on Oct 21, 2020
5 out of 5 starsI’ve ordered before from this shop. I love her work and sweet spirit. I’m sure I’ll order again!
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Susan on Jun 25, 2020
5 out of 5 starsThis is easily the nicest item I’ve bought on Etsy. The shop owner was super nice and went out of her way to do a customized order so I had the exact colors I wanted for my new kitchen! The wash clothes are so beautiful. Thanks Charlotte!!
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Mary on Dec 11, 2019
5 out of 5 starsThe craftsmanship is amazing. Each time I use this lovely washrag I marvel at the work. Love it.
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Julie on Sep 28, 2018
5 out of 5 starsLovely colour & design & beautifully made - pretty but practical!
About DomesticHeaven
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I love making things for children
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This apron reminds me of my grandma...
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I love flowers, so spring and summer are my favorite seasons
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My knitted cloths, available in two sizes and many colors
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This is Costello, one of my two cats
Retro values with a Scandinavian twist
Shop members
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Charlotte Münster-Swendsen
Owner, Creator, Designer
Hello! I'm Charlotte and I'm the owner of Domestic Heaven. I do everything myself - from designing and creating to photography and shipping. My background is mostly in retail and I still work full time while running my Etsy shop.
Shop policies
Thank you for taking the time to read my shop policies page. If anything below is not clear or you have a question, please get in touch and I will be glad to help.
All my items have been hand made with great thought, love and attention, entirely by me.
All items are made in my home in Denmark. My home is smoke-free, but pet-friendly, so if you have allergies, please message me for details. All fabrics and knits have been washed with environmentally friendly detergents only.
While I strive to create the best items that I can, I have found that slight irregularities are part of the handmade process and only add to the charm of each item.
Accepted payment methods
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Payment
Payment can be made via Paypal. This is an easy online payment service – you do not have to be a member and can use a major credit card for your purchase. Payment is processed through a secure site.
You may also pay via direct checkout, through which you can pay with the credit cards accepted by Etsy.
Etsy gift cards are also accepted.
Payment is required at time of purchase. If payment is not made within 48 hours of purchase, I reserve the right to cancel your order. Please let me know if there is a problem meeting this timeframe (I will attempt to contact buyer first).
Custom orders must be pre-paid in full. I will start working on your order as soon as I receive payment. Custom orders will usually ship within 2-6 weeks, depending on the item and my current workload. Please message me for further details.
If you wish to cancel your order, please do so within 24 hours, as 'ready to ship' items are often shipped 1-2 days after the order comes through.
Shipping
For more specific information on delays in customs and postal deliveries, please consult your local agencies.
Thank you so much!
*****
Items ready to ship are shipped within 1-3 days of receiving payment. Items made to order will usually ship within 2-6 weeks, depending on the item and my current workload. I will start working on your order as soon as I receive payment. Please message me for further details. I will notify you once your order has been shipped.
Please note that I cannot be held responsible for any delays in local customs.
All items are shipped via first class air mail through the Danish postal service (Post Danmark), but will arrive through your local postal service.First class air mail does not include a tracking number. If you wish to have your purchase shipped with a tracking number, this is a possibility. Please note that the cost is quite a bit higher. Please contact me for a shipping quote.
Shipping costs are approximated. I pack all items carefully and ship in brand new or clean used boxes or envelopes.
INTERNATIONAL CUSTOMERS PLEASE NOTE:
If you live outside the European Union there might be an additional sales tax or customs charge added to your order upon delivery. This can vary from country to country, so if you are in doubt, please check up on this in advance through your local customs.
Please note:
- Items will be shipped to your address listed on Etsy. Please be sure that the provided address is correct or contact me if there is an error. Items returned to me due to incorrect address will require payment of the shipping costs in order to have them resent.
- All shipping costs (including any customs tariffs if applicable) are the responsibility of the Buyer.
- Items are packaged securely to ensure safe delivery.
- Packages will not be considered lost until 6 weeks have passed from the date of shipping.
If an item is received in poor condition due to damage by post, an exchange item may be offered. However, I must be notified within 5 days of the customer receiving the item, and require photographic evidence of the damage sustained.
DELIVERY TIME:
Denmark: 2-3 business days
EU countries: 5-10 business days to destination country + customs
Everywhere else: 7-14 business days to destination country + customs
**Above delivery times are approximate. Please take into account that there may be delays in customs and that your local postal services may have excessive workloads during busy periods, such as national holidays.**
Please keep in mind that my country may have different national holidays than yours, which may delay delivery slightly.
Additional policies and FAQs
I read all my feedback and would appreciate some from you when you receive the item.
If you're buying a gift for someone, gift wrap is available at no additional cost. Just let me know in the 'Message to Seller' when you check out. I can also ship directly to your gift recipient & add a little note if desired (If so, please also write the message you want to be included in the 'Message to seller' when you check out) or convo me as soon as you have placed your order.
I respond to all convos as soon as possible, usually within a few hours. Although, please take into consideration that we may be in different time zones. As far as languages go, I communicate in English and Danish, but I also understand both Swedish and Norwegian.
Anything I left out? Don't be shy - send me a message and I will gladly advice you.