Anna Donchenko

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Anna Donchenko

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Shop policies

Last updated on June 23, 2018
Hello and welcome! I'm Anna.
In my store you will find a variety of high quality handmade beads and jewelry made by me in my home studio in Krasnodar.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
All sales are final. Return will be only accepted if the item is defective. For all return requests, please contact us within 5 days of receiving your order. I cannot refund for the order after 5 days. I will sent refunds AFTER the item is returned to me in the original packaging. Please note that shipping fees cannot be refunded.

Kind regards
I accept PayPal as the most safe and secure method of payment.
Payment of the full cost of jewelery and shipping.
Your items will be shipped within 3 business days of receiving payment notification of sale, excluding weekends and holidays.

We ensure international registered airmail worldwide shipping-7$ cost.
Tracking number are already included.
Delivery to Europe basically takes 2-6 weeks, in US and Australia takes from 3 weeks to 2 months. Please have patience.
Additional policies and FAQs
All my beads are kiln annealed, accurately cleaned and packed with care.
Each piece of jewelry or beads carefully packed in a nice box, a strong box made ​​of cardboard, bubble wrap and plastic envelope.
It is your responsibility to be aware of custom charges, taxes etc. of your country and to cover those costs.