DonnasArtisanDesigns' Shop Policies
Hello and welcome to my shop, I am glad you stopped in! I believe every woman deserves to have quality items, lovingly crafted, unique and one of a kind because YOU are unique, lovingly crafted and one of a kind! My jewelry is just that! I use the BEST materials available because YOU deserve the best. When you make a purchase from me you will receive complete and dedicated customer service from the time of your order to the time you are wearing your beautiful design. I hope to build a loyal customer base and I know the only way to achieve that is by offering fast, friendly service, clear communications and affordable prices. I hope you will find this to be true and become one of my loyal customers. I am only an email away so if you have any questions please don't hesitate to ask. Thanks so much!!
I accept Paypal which is fast, free and secure. I also accept check and money orders. If you wish to pay with a personal Credit or Debit card you can do so from Paypal without having an account or opening one with them. You can also purchase through Etsy Direct Checkout which offers several payment options. Please convo me if you run into any problems.
How to make a purchase on ETSY:
Once I receive your order I ship within 24- 48 hours, sometimes faster . I use the US Postal Service first class shipping, their flat rate shipping (for orders over three pieces).
At the customers request I can also ship expedited orders. Shipping insurance is optional, however HIGHLY RECOMMENDED, and should be requested at the time of the order and at the buyers cost.Delivery Confirmation is included for all US orders.*** I can't be responsible for lost, damaged or undelivered packages as I have no control over my item once it has been shipped, although I package VERY securely.
***IMPORTANT***International Orders: I ship first class international which has NO delivery confirmation. I will not ship as a gift, only merchandise, with amount sold as as the value. Any resulting fees, tariffs or levies charged are the SOLE responsibility of the buyer. However... I can UPGRADE international shipping to priority which does include tracking info and is delivered quicker.
***Please Note**** International shipping times can vary from 7 days to 6 weeks, depending on your location, please be aware of this before filing for non-delivery or leaving neutral or negative feedback. Unfortunately, as much as I'd LOVE to I can't control mail delivery.
Refunds and Exchanges
I offer a 100% money back guarantee for up to 30 days from arrival date. If for any reason you are dissatisfied with your purchase you may ship it back in unused condition and once received I will promptly offer a refund of the cost of the purchase. Shipping is handled by the buyer.
If your package is damaged and you have shipping insurance the cost is refundable up to the specified amount of the insurance you purchased.This is the reason I highly recommend insurance. Any of these issues are handled between you and the shipping provider, if you have insurance.
Additional Policies and FAQs
I have done many custom orders and I am happy to take custom orders that are mutual agreed upon by you and myself. The price will vary depending on the materials used. If you would like to see examples of my work I have hundreds of unique designs that you can base your order upon.
Once it is agreed upon,I do ask for a payment of half upon placing the order,so that I might purchase the materials needed.
Last Updated December 26, 2013