Donyatodd's Shop Policies
Hello there, I'm Donya, I run this shop and lovingly hand-make all of the products on the shelves. I live to paint, draw, print, knit, tickle cats and roller skate. My studio is a farm near the Cornish sea and I am always wandering around the countryside singing to myself. I love getting mail so if you'd like a chat please get in touch : donyatodd [!at] live.co.uk Enjoy x
I accept credit and debit cards, Paypal, and other international payment methods so please shop however you feel most comfortable.
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account."
I do not send packages until payments have cleared. In the event of non-payment products will be not be sent.
If you wish to cancel your order please send me a message or email within one day of ordering so I can give you a full refund before the product is shipped.
If you are having any problems with payment, want to cancel your order, or any other concern & queries please get in touch :
donyatodd [!at] live.co.uk or message me here on Etsy.
Paintings / A4 / A5 - Prints are protected with plastic sleeves & recycled cardboard packaging. A3 prints are posted in circular tubes. Anything else is sent in regular envelopes. Teeshirts are sent in waterproof mailbags.
First Class Royal Mail posting unless stated otherwise.
I always get proof of postage, if you want faster shipping or insurance please contact me for more information : donyatodd [!at] live.co.uk or message me on Etsy.
Shipping to the UK usually takes 1-3 working days
Shipping abroad usually takes 3-5 working days but can take up to 6 weeks due to customs checking and delays. I mark Items as dispatched as soon as I take them to the post office. You should receive notice of this from Etsy.
I always ship to the address given during Etsy checkout so if different contact me with a message whilst ordering to ensure it is sent to your desired address.
Refunds and Exchanges
I'm sorry but at this time Donya Todd Illustration cannot accept refunds or exchanges, please purchase seriously. Obviously if the fault is with me (Example : I have sent the wrong product) I will issue a full refund or resend the correct order.
Additional Policies and FAQs
Can I get custom orders made? Yes contact me through Etsy or email me.
Will I know when my order is sent? Yes I mark sent items as dispatched and you should receive notice.
What if I'm not sure about what I want to buy? Get in touch and I can talk it through with you, no pressure to buy.
Can you guarantee my item will arrive safely? I do my utmost to package parcels to minimise travel damage, I also get proof of postage, and always write a return to sender address. Sometimes things go wrong, but I promise I will do everything I can to get your order to you quickly, and hassle free.
Miss Donya Todd - Donya Todd Illustration
TR8 4HX, UK
+44 (0)7847952442 / Donyatodd [!at] live.co.uk
Last Updated November 3, 2014