Announcement The use of high-karat gold, a highly personal view in design and excellent craftsmanship are the hallmark of Doretta Tondi’s one-person jewelry studio. Since 1995 Doretta has been transforming fine gold into small pieces of “wearable sculpture”, aiming to fascinate and capture the hearts of people who are ready to transcend fashion trends and simply fall in love with an object of lasting beauty.
The use of high-karat gold, a highly personal view in design and excellent craftsmanship are the hallmark of Doretta Tondi’s one-person jewelry studio. Since 1995 Doretta has been transforming fine gold into small pieces of “wearable sculpture”, aiming to fascinate and capture the hearts of people who are ready to transcend fashion trends and simply fall in love with an object of lasting beauty.
Sheryl Read on Jun 27, 2016
Donatella's jewelry is so unique and beautiful. I just love it. Plus she is very interesting and fun to talk with and I've enjoyed our short correspondence. Definitely check out her items. She has many more that aren't listed and I am trying to convince her to put them on. They are very unusual and beautiful.
GraceDances on Jun 19, 2016
Earrings as described. Exquisitely crafted and beautifully presented. Great communication from seller. Would highly recommend.
Handcrafting jewelery from scratch can be a very time consumming process, depending on the technical difficulties of each piece and my work load at the time.The process of handcrafting an item begins immediately after the receipt of your payment, but please allow 10 to 15 working days for shipment.
If your order is time sensitive, please convo me and I will be happy to try anything to accomodate you.
Accepted payment methods
Customers from countries outside the European Union are responsible for any and all duties and custom charges that may apply in their home country.
There are no duties and custom charges for orders from countries of the European Union.
If you prefer another method of shipment, or want your items insured, please convo me so we can discuss the arrangements and the extra costs.
All pieces of jewelry come packed in an attractive and sturdy gift box and are accompanied by a signed certificate describing the materials used.
Refunds and Exchanges
I always imagine that the moment a customer opens the box and sees my piece of jewelry in material form, is a very happy one. However, one should be prepared for anything.
So, in case you are not happy with the piece you received, I am sorry but I cannot accept a return and refumd your money.
However, I want you to have something you really like, so I will be happy to discuss the exchange of your item with another of equivalent value.
An item can be exchanged on the following conditions:
a. The customer makes an exchange request by e-mailing me within five (5) working days from the day of receipt of the item.
b. The customer ships the item back to me within ten (10)working days from the day of receipt, unused and undamaged, in its original box and accompanied by its signed certificate.
c. The customer agrees to pay all shipping costs ( by registered, signature certified mail) to and from my studio and any and all duties and custom charges that may be incurred in the whole process. (There are no duties and custom charges for countries of the European Union).
The new item is shipped to the customer after I receive the old one.
All exchanges are final.
Additional policies and FAQs
Providing good after sales services is of high priority to me and I devote a great deal of time and energy to it. Please feel free to convo if you have a question or request that is not covered below and I will be happy to deal with it.
In case the piece of jewelry you purchased from me suffers damage due to any cause, I am the most suitable person to repair it, because I know exactly how it was made. So, I will repair it free of charge, except for the following cases:
a. The piece is damaged beyond repair and a new one has to be made. In this case, I will have to charge 25% of the purchase price (excluding VAT) of the piece.
b. Materials other than gold (i.e. Stones, pearls, coral, etc.) which are part of the piece have been damaged and need replacing. In this case there will be a charge for the cost of the replacement material. The replacement will be subject to availability of the specific material. If there is no identical part available, we can discuss the use of a similar material or even the exchange of the whole piece.
RESIZING OF RINGS
The ring you order will be made to the size you have requested. If you need to have it resized in the future, I will gladly do it, in most cases, free of charge.
However, some of the rings cannot be resized, due to their fabrication method and a new ring has to be made. Such rings have a relevant note in their description. In this case, a charge of 25% of the purchase cost of the ring will be applied for making a new ring.
Unfortunately, wearing a piece of jewelry (I hope you wear yours all the time…) always leaves a mark on it… Depending on frequency and conditions of wear, your jewelry may lose over time its “freshness”. The finishing may get dull because of friction, the polished parts may get scratched and loose their sparkle, dirt may accumulate in crevices, etc.
I will be happy to restore any piece of jewelry you purchased from me, to its former glory, at any time, free of charge.
In all of the above cases, the shipping and insurance costs, as well as any and all duties and customs charges incurred during the travel of an item to and from my studio are the responsibility of the customer.