DownToTheWireDesigns
Taking over the world, one piece of jewelry at a time.
Announcement
WELCOME!
I want your purchase to be a wonderful experience. Many of my customers are return customers. Happily, once they’ve purchased one piece and gotten to know a little about my studio, my work, and my process, they often return for another piece for their friends, family, or coworkers. I’ve even been contacted by couples who’ve purchased a set of wedding bands inquiring years later about a meaningful anniversary gift. This is the relationship I strive for with anyone who buys my work, whether they live down the street or halfway around the world.
I am happy to make small alterations to listed items upon request. This would include things like changes in: ring sizes, chain lengths for necklaces, bead and stone selection, metal choices, metal patterns, etc. If you would like a small change to an existing piece, please contact me for details and a price quote.
If you would like a custom piece made from your own original idea, please send me a request. I enjoy doing custom work and I welcome requests. Please note, it can take up to eight weeks to create and ship a custom order. If materials must be ordered for your piece, it may take even longer. I will keep in contact with you throughout the process, but feel free to contact me anytime for a status update.
PAYMENT
Payment must be made in full before an item is shipped. You can pay with your credit card. If you prefer to pay through PayPal, please contact me. Other forms of payment will be considered but will invariably add time to your order. Please keep this in mind if you are faced with a tight deadline. All custom orders must be paid in advance.
SHIPPING
Wedding jewelry and more expensive pieces are shipped either by USPS Priority Mail or Priority Express Mail, depending upon the dollar amount. For security purposes, I require a signature for items shipped via Priority Express Mail. Let me know if you prefer to waive the signature requirement for your package. I ship most of my earrings and necklaces via USPS First Class Mail, which usually arrives domestically (inside the U.S.) within one week. For most items, you can upgrade the shipping for speedier delivery for an additional fee. I will ship to the address on your order rather than the one on your Paypal account unless you request otherwise.
I will email you to confirm both receipt of your order and that your order has shipped. Please watch for these emails. If you have a spam filter on your email account, you might not receive these emails. Feel free to contact me if you do not hear from me, especially if you have questions or concerns about your order.
If you haven’t purchased a wood presentation box, items are shipped in an attractive red box in a padded envelope to protect against damage. If your purchase is a gift and you would like it shipped directly to the recipient, I will gladly include a note from you upon request; just let me know who the gift is for and what you would like the note to say when you place the order. I will also leave out the invoice on all gift shipments upon request.
Finally, I do ship internationally but I cannot be responsible for any customs fees that may arise on shipments sent out of the United States. I am unable to comply with requests to mark the customs form field as "Gift."
REFUNDS AND EXCHANGES
Please be sure to provide me with accurate ring sizes. I create each ring for you personally and generally do not stock an inventory of my work. Because of the nature of these rings, many cannot easily be made smaller and can often only be stretched larger by a half size.
If you are unsure of your size, I would be happy to send you a free ring sizer. Using the ring sizer is an easy way to determine your size (or double-check your size if you think you already know it). Please note that going to a jeweler or knowing the size of another ring that you wear is not always an accurate gauge of your size because the equipment that jewelers use to make and size rings may not be consistent. My tools are consistent with the sizers I send out so I’ve found using my sizers to be an accurate way to determine your size. If you use my sizer and your ring still requires a size adjustment after you've received it, I will be happy to waive the resizing fee and charge only shipping. Otherwise, a $25 fee will apply to simple resizes (stretched bigger by up to a half size), and a restocking fee of up to $75 will apply in cases where I need to make you a new ring or if you decide to return your ring.
If you are placing a wedding band order, you may wish to note your wedding date or the date you'll need the rings by in the Notes To Seller section at checkout so that I can account for labor and shipping time (especially if your wedding date is soon). Also, please write out a quick reminder of any other changes to the design that we may have discussed. Having this information on your receipt is useful, as I use it as the work order for making your rings.
Unfortunately, I cannot accept returns on custom items that I have made especially for you.
If you receive an item that is not to your satisfaction for any reason, please contact me upon receipt and I will work with you to correct the situation, repairing or altering the item as needed or allowing you to exchange or return it. All exchanges must be shipped back to me within seven days of receipt and should be sent back insured. If you do not insure the item, I cannot be responsible for it being lost or damaged in transit.
GREEN MATERIALS
Everything I make here at Down to the Wire Designs is handcrafted with time-honored methods and eco-friendly materials.
My jewelry is created using ethically sourced materials. I purchase recycled and ethically mined metals from reputable US-based suppliers. I offer only conflict-free diamonds, responsibly sourced gemstones (like fair trade sapphires), and lab-grown stones.
Finally, my studio is a low impact, environmentally friendly space. Chemicals are kept to a minimum and natural options are always preferred.
Please contact me if you would like more information on the materials I use or if you’d like some help choosing what options are right for you.
EQUALITY
I believe in equality and diversity, and fully support the LGBTQ community. We all deserve a chance to live happily ever after! You will find several examples of gender neutral and same-sex couples’ rings in my shop, and I am happy to provide two of the same band from any set (rather than one traditional “men’s” band and one “women’s” band). If there is something you’d like but don’t see in my shop, please feel free to contact me here.
CARING FOR YOUR JEWELRY
Most of the jewelry in my shop has been given a patina finish, meaning it has been darkened and then buffed so that the high areas are the lighter color of the metal while the low, indented areas remain dark. To keep this jewelry looking its best, there are a couple of precautions you should take. First, try to limit the exposure of your jewelry to any chemicals. Chemicals may discolor some metals or loosen the bond between the patina and the metal and cause the patina to fade or wash away. These can include dish soaps, shampoos, bleach, or household cleaning products. Even hand soaps may include mild abrasives, perfumes, and anti-bacterial agents that may adversely affect your jewelry’s finish.
As for cleaning your jewelry, the recommended method depends on the item. My silver and brass patterned pieces have a matte finish and so can be very lightly buffed with a scotch-brite pad similar to those you might use when washing dishes. My filigree work is given a shiny, glossy finish and should be cleaned with a jeweler’s cloth which can be found inexpensively at most jewelry shops, including those at most department stores.
If your jewelry has stones, I would recommend contacting me prior to cleaning as certain stones are very soft and may be damaged while cleaning. Also, since silver is a relatively soft metal, it is not recommended that you wear your rings without gloves when doing chores like gardening or working on your car, as this could leave scratches on the metal.
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Reviews
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Hanna on Apr 11, 2024
5 out of 5 starsI ordered this ring for my wedding. The contact with Chuck was great, he provided me with a free ring sizer in advance. Shipping to Germany was no problem (as long as you're aware of custom fees). I am beyond happy with the ring and the quality. Thank you so much Chuck! 🥰
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Georgina on Mar 27, 2024
5 out of 5 starsGuys. When I tell you I searched YEARS for the wedding band of my dreams...and THIS is IT! I was skeptical at first, like would it really look that delicate and perfect in person. And it truly does. I was looking for something that didn't have diamonds because I can be hard on my hands. I wanted something delicate and feminine but sturdy. This exceeded my expectations. Not to mention it matches the rose gold of my engagement ring PERFECTLY! It's even prettier in person. Pictures really don't do it justice (they just make your fingers look like sausages 😂). I CANNOT wait to wear this for the rest of my life. Thank you Chuck.
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Suzanne on Mar 25, 2024
5 out of 5 starsI love this ring so much!!!! Fits perfectly, is just so lovely!! ♥️
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kara on Apr 14, 2024
5 out of 5 starsBought as pair forgot I ordered them they are really cool and well made. Thought I’d wear them together but they are so cool I might like to gift them. Wish I could see the original list g though… personal note was a touch and great packaging. I would order again! I want more!
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kara on Apr 14, 2024
5 out of 5 starsVery well crafter unique rings! Actually forgot I ordered them and it was a surprise to receive in the mail! Thank you Chuck for the nice note and extra logo pins.
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Anita on Apr 6, 2024
5 out of 5 starsThis is my second pair. This time in blue onyx. Such a beautiful blue color. I wear these, in one color or another, almost every day.
About DownToTheWireDesigns
I love what I do!
Shop members
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Chuck Domitrovich
Owner, Maker, Designer, Everything
My style involves mixing different metals and creating moving parts. My pieces are fun and unexpected, but never whimsical. I enjoy the mechanics of jewelry and the challenge of making intricate pieces that require planning and forethought.
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Emma the Dog
Assistant
My style involves sleeping for most of the day and eating treats. My barks are fun and unexpected, but never whimsical. I enjoy the mechanics of jewelry and the challenge of making sure everyone who visits gives me pats on the head.
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 5 days of purchase
Privacy
To fulfill your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you are ordering. You may have also provided me with additional personal information (for a custom order, for example), if you have contacted me directly.
Why I Need Your Information and How I Use It
I rely on a number of bases to collect, use, and share your information including:
• As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support
• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list
• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law
• As necessary for the purpose of my legitimate use, if that legitimate use is not overridden by your rights or interests, such as providing and improving my services
Information Sharing and Disclosure
Some information about my customers is important to my business. I will only share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as I have described in this privacy policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for no more than seven years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions (such as a mailing list on Google Cloud). As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer (for example, Google Cloud is Privacy Shield certified).
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object: In some cases you may wish to object to my use of your information even after you have given your permission to use it (such as when you receive a marketing email). In such cases, I will delete your personal information unless it is needed for legal reasons.
• Complain: If you reside in the EU and wish to raise a concern about my use of your information, you have the right to do so with your local data protection authority.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Squarespace, Etsy, or any third party services you access through those platforms. You can reference the Squarespace and Etsy privacy policy to learn more about their privacy practices.
How to Contact Me
As the owner of Down to the Wire Designs, I am the data controller of your personal information. If you have any questions or concerns, you may contact me at downtothewiredesigns [!at] gmail.com.