DragonFibreBags

Please contact me within five days if you are not satisfied with your purchase. Although I try to ensure the highest quality craftsmanship of my bags, I will accept returns of bags if you are not satisfied with your purchases within in one week of your receiving it. You are responsible for the shipping fees to return the merchandise to me. I will issue a Paypal refund minus the cost of the shipping once I have received the bag back in its original, unused condition.

I accept PayPal as well as major credit cards and Etsy Gift cards. Payment is required before item is shipped.

Coupons
If you have forgotten to enter a coupon code at the time of purchase, I will not be able to honour it.
Coupons are not applicable on custom orders.

Bags will be shipped within 1-3 business days after receiving payment.

All single purchases will be shipped using Canada Post Regular Letter Mail Service. This service is SLOW. If you want a tracking number or require faster shipping, please upgrade your shipping. I am not responsible for lost items that are shipped without a tracking number. Options are available while checking out.

I do offer international shipping. You will be responsible for any customs or duty charges. United States and International shipping can take longer. Insurance is optional and once again, an additional charge will be added.

If you are sending this a gift, please contact me with the third party shipping address. Gift Wrapping can be added for the small fee of $.50.

If your PayPal shipping address and Etsy shipping address are different, I will use the PayPal address unless informed differently.

I will try my best to ensure that your bag is packaged carefully to avoid damage but I am not responsible for damages once it’s in Canada Post hands.

Custom Orders
Do you have a fabric that you would like made into a bag? Want a particular colour or pattern? Please send me a message and I will try my best to craft a bag of your dreams. Custom orders must be pre-paid and non-refundable.

Pictures
Due to differences in computer monitors, there may be a slight difference in colour.