DragonfyreDawn

Dragonfyre Dawn Studios

Anniston, Alabama

Announcement    Until late July or early August 2020, I'll be focusing on premade/ready to ship items due to being on maternity leave. Any made-to-order items still listed will require a longer production time than normal, so please bear with me!

If you require something custom, please feel free to drop me a note and we can discuss what kind of timeline I feel capable of producing your item on.

Due to the COVID-19 pandemic, please be aware that once an item is shipped out, there may be delays that I have no control over - particularly on international orders.

Announcement

Last updated on May 28, 2020

Until late July or early August 2020, I'll be focusing on premade/ready to ship items due to being on maternity leave. Any made-to-order items still listed will require a longer production time than normal, so please bear with me!

If you require something custom, please feel free to drop me a note and we can discuss what kind of timeline I feel capable of producing your item on.

Due to the COVID-19 pandemic, please be aware that once an item is shipped out, there may be delays that I have no control over - particularly on international orders.

Items

 
DragonfyreDawn

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DragonfyreDawn

Reviews

Average item review
5 out of 5 stars
(117)
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Quality 14 Shipping 30 Customer service 19

Shop policies

Last updated on April 15, 2019
Welcome! Here you can find my policies for different sorts of transactions. It is my aim to provide fast, professional service but some rules have to apply to make transactions go smoothly.

Dragonfyre Dawn Studios on Etsy is run by myself and I make most of the items, though sometimes there are items that are collaborations between myself and my husband.

If you still have questions after reading my policies, please feel free to contact me!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
No refunds or exchanges on pre-made items. Custom items can be canceled and given partial refunds at my discretion, based on the amount of work already completed.
Payment
Payment must be received before I start work on custom art or send pre-made items. If you wish to purchase an item, payment must be received within two weeks or the transaction will be considered abandoned.

Payment is by Paypal or via Direct Checkout. I do not accept any other forms of payment.

Cancellations on custom work will not receive a full refund. A partial refund will be given if the work is started but not yet complete. The money retained will cover fair compensation for the work already done, as determined by me based on the labour and materials already invested in the piece. I reserve the right to cancel the transaction and give a partial refund based on the same criteria if the buyer proves to be difficult to work with or falls out of contact for an extended period of time. Any partially completed work will be sent to the buyer, as-is, provided they cover the shipping costs.
Shipping
Shipping method depends on the item, but is always with USPS. Smaller, lightweight items will generally be shipped First Class, larger items shipped Priority. International shipments will go First Class as Priority is cost-prohibitive.

Delivery Confirmation is included in the shipping price for all shipments within the US. International shipments often include tracking but it may not be fully tracked once it leaves the US.

If you are purchasing multiple items, you may receive a free upgrade to Priority and a partial shipping fee refund if I can fit all your items in a flat rate Priority box.

Please be aware that if you are ordering from out of the United States that there may be duty fees associated with your item crossing the border. These fees are not my doing and are the responsibility of the buyer. Please be familiar with your country's policies before ordering.

Please be aware that shipping may at times be delayed for a few days. I ship orders at least once a week, so that is the greatest delay you should experience for pre-made items.
Additional policies and FAQs
I am open for custom orders outside of what I have offered here on Etsy. If you think I can do it, just drop me a note!

The copyrights to commissioned artwork remain with me, which means I alone have the right to make prints or publish the image (for profit or otherwise). Fees can be negotiated and a contract stating the terms written up if the commissioner doesn't want their piece to be made into prints or other format, but I will always reserve the right to display the piece online and as part of my professional portfolio. If the commissioner wishes to make a "no prints" agreement or any other form of agreement regarding copyrights, the agreement must be made before the piece in question is started.