DrawdotsLtd Privacy Policy
Mohcine Khalil operates DrawdotsLtd, based in 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ and has been selling apparel on Etsy since 2023. We specialize in offering custom-designed apparel to buyers around the world. Recently, we have partnered with a third-party delivery provider to streamline order fulfillment. We utilize cloud services to store some buyer's personal information.
According to GDPR requirements, this privacy policy provides details on:
- The personal information we collect.
- The legal bases upon which we collect, use, and share personal information.
- Third parties with whom we share personal information.
- The duration for which we retain personal information.
- Handling of information transfers outside of Europe.
- Your rights concerning the use of your personal information.
- How to contact us with privacy-related inquiries.
Information We Collect
To fulfill your order, you must provide us with specific information, which you authorized Etsy to supply to us, including your name, email address, postal address, payment details, and the particulars of the product you're ordering. Optionally, you might provide additional personal data (for custom orders, for instance) if you contact us directly.
Why We Need Your Information and How We Use It
We depend on various legal bases to gather, use, and share your information, including:
- Providing services as per your request, like fulfilling your order, resolving disputes, or offering customer support.
- Your affirmative consent, which you can withdraw at any time, like subscribing to our mailing list.
- Complying with legal obligations or court orders, or in connection with a legal claim, such as retaining data about your purchases as required by tax laws.
- Our legitimate interests, unless overridden by your rights or interests, such as improving our services and complying with the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
We regard our customers' information with utmost importance. We share your personal data in limited situations and for limited reasons, as described below:
- Etsy: We share data with Etsy to offer you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service Providers: We engage with trustworthy third parties to perform functions and offer services to our shop, like delivery companies. We share your personal information with these entities, but only as necessary to provide these services.
- Business Transfers: In the event of selling or merging our business, we may disclose your information as part of that transaction, to the extent permitted by law.
- Compliance with Laws: We might collect, use, retain, and share your information if we reasonably need to: respond to legal or government requests; enforce our agreements, terms, and policies; prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or protect the rights, property, and safety of our customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Generally, we keep your data for the following period: 4 years.
Transfers of Personal Information Outside the EU
We may transfer your personal information to a jurisdiction outside the EU through third-party hosting services in the US and other jurisdictions. We rely on Privacy Shield as the legal basis for the transfer, complying with data protection laws different from those in your jurisdiction.
Your Rights
If you reside in certain territories, including the EU, you have several rights concerning your personal information. These rights vary but generally include the following:
- Access: You can access and receive a copy of the personal information we hold about you by contacting us.
- Change, Restrict, Delete: You have rights to change, restrict our use of, or delete your personal information. Except in exceptional circumstances (like where we are required to store data for legal reasons), we will generally delete your personal information upon request.
- Object: You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after you have expressly consented to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain: If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For the purposes of EU data protection law, I, Mohcine Khalil, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hi@drawdots.com. Alternately, you may mail me at:
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
If you need to access, correct, or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance, or request that the customer send a request directly to Etsy.
