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DrawforToffee's Shop Announcement

Original Animal Art by Elsie Merris-Osborne

Works in progress and updates - www.facebook.com/drawfortoffee

DrawforToffee's Shop Policies

Welcome

Welcome to Draw for Toffee.
I always strive to create the highest quality products to the best of my ability for you.

All my ORIGINAL oil paintings are on 'ready to hang' gallery wrapped canvas.

I am open to take commissions of any animals you do not see here or pet portraits from your own photos.

Colors may slightly differ from one monitor to another, as it depends on specific monitor settings.

Payment

I except payment through PayPal and Etsy Direct Checkout.
You do not need a PayPal account to use PayPal.

Any orders not paid for within 3 days will be canceled.

Shipping

I will make every attempt to ship 'ready made' orders within 2 or 3 days after receiving payment. Custom orders, will take longer and customer will be advised as to time of expected delivery.

If you want another method of shipping, please convo me so final payment will include revised shipping charges.

I will package your art securely, always using necessary reinforcement for protection.

When shipping internationally please be aware that you are responsible for any possible customs and duty charges.

Refunds and Exchanges

If you are dissatisfied with your purchase please return within 14 days (UK), 21 days (international), for refund or exchange. I really want you to be pleased with your purchase so contact me so a plan of action can be discussed.

• Colors may slightly differ from one monitor to another, as it depends on specific monitor settings.

Custom Orders:
I offer a 100% satisfaction guarantee. During the painting process, I will send you periodic stages of your painting to ensure you are completely satisfied with the progress. This will allow us to work together, so you may guide me to create the perfect painting. Because you will be able to watch the progress and give me input, I cannot return any balances paid. You are ordering a custom painting which takes time and effort. You will be able to view your final painting before I send it to you, and I will work hard to make sure you are completely satisfied.

Damaged items:
If the item arrives damaged I'll offer a refund or a replacement if photo proof is provided or if you ship the item back to me (I’ll refund original postage fee).

Lost orders:
It is rare that a order gets lost but if your package does not arrive within 6 weeks of shipping date I'll re-ship it, unless the items are no longer in stock (in this case I offer refunds). I appreciate your patience while waiting for the package, sometimes takes a long time if it is held in customs - you should always contact your local post office.

Incorrect address:
I ship to your address as it shown in PayPal payment confirmation ( unless requested differently), so please make sure that you have the correct address to prevent problems. I am not responsible for lost orders shipped for incorrect address. If your package is returned due to incorrect address I can ship it again upon postage payment.

Additional Policies and FAQs

I own all copyrights to the artwork, photographs and content. Although you may own the finished painting, you may not reproduce any of my work without written consent.

Custom Orders:

All custom prices listed are for single-subject portraits unless stated otherwise. There will be an additional charge per added subject.

Photographs:
I work directly from photographs, you may send me high resolution, 300dpi or greater jpegs through e-mail, or photographs through the post. Please do not send me professional studio photographs - due to copy right infringement, I cannot paint from these types of photos.

All photographs will be returned with the completed painting, however, I ask that you send duplicates in case something should happen to them. Please feel free to send a few different photographs so I can get a better idea of color, texture as well as character.

The quality of the photographs you send me greatly affect the outcome and quality of your finished portrait. It is very important to send me photographs that exhibit great detail and focus.

Turn around time:
Oil paintings generally take 2 - 4 months depending on current commission workload. An oil painting also needs an appropriate time for drying; I can send your painting only as soon as it has completely dried.

Seller Information

Elsie Merris-Osborne
4 Blacksmiths Close
Pattishall
Towcester
Northamptonshire
NN12 8LA

emerrisosborne [!at] gmail.com

Last Updated August 29, 2014