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If you have any questions about the policies or the products, please contact us and we will be happy to help.
Accepted payment methods
Orders will be shipped only once payment is received.
Any additional costs such as border duties are to be paid by the buyer.We ship orders in 3 business days, unless the item you have ordered is currently out of stock. Please email us at rosy.tiwary [!at] gmail.com if you require your order to be shipped quicker.
Please inform us if you would like to add insurance to your item, as we will NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. We do not assume any responsibility for any items once it has been given to Canada Post.
Refunds and Exchanges
Shipping charges are non-refundable. We suggest you insure your parcel, as DreamsByRosy will not be responsible for returned merchandise prior to receipt. Return shipping is the buyer's responsibility.
Additional policies and FAQs
Keep all jewelry in dry storage and do not expose to prolonged periods of time in water. Storing in sealable plastic bags help prevent metals from tarnishing. Gentle soap and water rinses. Do not scrub or use harsh chemicals. Being kind and mindful of your jewelry will help prolong their life.
Gold jewelry reacts with chlorine. Never take your gold jewelry into a pool or spa.
Gold-plated/ Silver-plated: A base metal such as steel or brass is dipped into a bath of electroplating solution, with a lump of solid gold/ silver. When an electric current is applied, a thin layer of gold is deposited on the metal. Since the plating is thin, the plate on findings may wear off over time. Store in sealed plastic bags to help prevent tarnishing.
Sterling Silver: is a mixture of pure silver and some other metal, usually copper. The resulting alloy gives the silver strength. The standard is at least 92.5% (.925) silver.
We take great pride in our designs. Please do not copy and sell as your own.
If you like the style of any item but would like to customize the colour / stones - please contact us for a quote