~*~ Unique, passionate Jewellery ~*~
Dreamspell's Shop Policies
* Welcome to Dreamspell Jewellery *
In my shop you will find unique hand crafted jewellery created using sterling silver, beautiful gemstones and unusual wood. Using inspiration from many things around me but mostly using my beautiful natural surroundings, I aim to portray all my creative visions in my jewellery works.
Below is my shops policies, where i hope you find all the information you need for happy shopping. If not please get in contact x
I accept payment through Paypal or direct checkout using your credit/debit card, I also accept Etsy gift cards. If you have any trouble with checking out please contact me. Item will not be shipped until payment is made.
I will ask for a 50% deposit on custom orders, once they have been agreed. ~ This is non-refundable but will be taken off final price.
I am happy to reserve one off, ready made pieces and I'm also happy to accept payment plans if you aren't able to buy a piece all at once! Please feel free to get in contact.
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I try to post ready made pieces off within 1-2 days (excluding weekends) For made to order pieces, this will take longer, usually 1-2 weeks ~ I will let you know once I have shipped your item.
~I ship to your etsy address. If you wish your item to be sent elsewhere please add a note upon checkout~
First Class ~ posting within the UK takes between 1 and 3 days
Airmail USA~ on average is 5-10 days but can take up to 3 weeks
Airmail Europe ~ can take up to 10 days ~ please be patient.
► I N T E R N A T I O N A L *** S H I P P I N G
International packages are shipped UK Postal First Class Mail. This shipping method DOES NOT include tracking or insurance. If you would like to upgrade your shipping to registered mail, priority mail or express mail, please let me know. ONLY Express Mail International provides tracking for international packages.
~*If you would like faster/insured shipping or a tracking number please let me know BEFORE you make a purchase.
If I haven't heard from you it will be sent First Class Royal Mail.
Refunds and Exchanges
I want my customers to be as happy as possible so If for some reason you are unhappy with your purchase after receipt i will refund the purchase price minus the shipping costs. Please contact me within one week of receipt. Item must be in original condition and returned before refund.
~ For commission pieces ~
Commission pieces are non refundable as they are made to customer specification.
Additional Policies and FAQs
I'm very happy to evolve my ideas with those of others so if you have a concept or design of your own that you would like to see brought to life or If you'd like one of my existing pieces but with a personal twist, i am always happy to take on commisions. you are always welcome to contact me Xxx
Last Updated January 28, 2014