Shop policies
Last updated on
April 20, 2018
Thank you so much for reading this far! I am extremely humbled that you're visiting my little shop.
My shop policies are detailed here to ensure that you have a pleasant shopping experience. If you have any questions that need clearing up, please feel free to contact me! (you can also contact me at info [!at] lilyrazz.com
Thanks again for stopping by!
My shop policies are detailed here to ensure that you have a pleasant shopping experience. If you have any questions that need clearing up, please feel free to contact me! (you can also contact me at info [!at] lilyrazz.com
Thanks again for stopping by!
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If you would like to cancel your order please convo me so I can update your order cancellation correctly through Etsy.
If you are unhappy with your purchase, the buyer is responsible for return shipping costs and item must be returned in original packaging prior to refund being issued. Please request refund within 14 days of delivery date. The product listing amount and any sales tax (if applicable) will be refunded. Shipping charges are non-refundable.
If you are unhappy with your purchase, the buyer is responsible for return shipping costs and item must be returned in original packaging prior to refund being issued. Please request refund within 14 days of delivery date. The product listing amount and any sales tax (if applicable) will be refunded. Shipping charges are non-refundable.
Payment
Payments can be made through pay-pal, credit cards or Etsy Gift Cards.
New to Etsy? Don’t know how?
Here is a tutorial to help you through the checkout process:
http://www.etsy.com/help/article/339
New to Etsy? Don’t know how?
Here is a tutorial to help you through the checkout process:
http://www.etsy.com/help/article/339
Shipping
Items are ready to ship within 1-3 business days, unless mentioned otherwise (for example custom made products)
The order will be shipped to the address provided by the Etsy checkout unless specified other wise.
I ship with track & trace. You can always ask for an upgrade for express shipping.
Gift wrap is possible. If you are shopping for a gift, and decide to ship directly to the recipient, you can also include a personal note from you to the recipient. All you have to do is let me know the message and I will include it.
Estimated shipping times on registered airmail:
The Netherlands: 2-5 days
Europe: 7-21 days
USA and Asia: 14-27 days
Australia: 7-21 days
I make it my priority to ship within 1-3 business days. However, sometimes it happens that there's a delay in international shipments. I cannot influence this (I wish I could!) so please let me know when you need an item before a specific date.
The order will be shipped to the address provided by the Etsy checkout unless specified other wise.
I ship with track & trace. You can always ask for an upgrade for express shipping.
Gift wrap is possible. If you are shopping for a gift, and decide to ship directly to the recipient, you can also include a personal note from you to the recipient. All you have to do is let me know the message and I will include it.
Estimated shipping times on registered airmail:
The Netherlands: 2-5 days
Europe: 7-21 days
USA and Asia: 14-27 days
Australia: 7-21 days
I make it my priority to ship within 1-3 business days. However, sometimes it happens that there's a delay in international shipments. I cannot influence this (I wish I could!) so please let me know when you need an item before a specific date.
Additional policies and FAQs
Plushies/softies/pillows are designed with little ones in mind. While there are no buttons, bows, or other embellishments, please still check the item for tears, or other choking hazards, regularly. Facial features are embroidered to reduce the risk to young children, nevertheless children younger than 36 months must be supervised at all times when using one of my items.