My shop policies are detailed here to ensure that you have a pleasant shopping experience. If you have any questions that need clearing up, please feel free to contact me! (you can also contact me at info [!at] lilyrazz.com
Thanks again for stopping by!
Accepted payment methods
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
If you are unhappy with your purchase, the buyer is responsible for return shipping costs and item must be returned in original packaging prior to refund being issued. Please request refund within 14 days of delivery date. The product listing amount and any sales tax (if applicable) will be refunded. Shipping charges are non-refundable.
New to Etsy? Don’t know how?
Here is a tutorial to help you through the checkout process:
The order will be shipped to the address provided by the Etsy checkout unless specified other wise.
I ship with track & trace. You can always ask for an upgrade for express shipping.
Gift wrap is possible. If you are shopping for a gift, and decide to ship directly to the recipient, you can also include a personal note from you to the recipient. All you have to do is let me know the message and I will include it.
Estimated shipping times on registered airmail:
The Netherlands: 2-5 days
Europe: 7-21 days
USA and Asia: 14-27 days
Australia: 7-21 days
I make it my priority to ship within 1-3 business days. However, sometimes it happens that there's a delay in international shipments. I cannot influence this (I wish I could!) so please let me know when you need an item before a specific date.