DriadaD's Shop Policies
I accept PayPal for all transactions. If payment is not completed and I have not heard from you within 3 days of purchase I will consider it a canceled transaction.
If you have a special situation please keep in contact with me so I don't re-list your item.
Items are shipped from Latvia (European Union).
And that means that you will receive:
European Union: 4 days - 14 days
Australia, United States, Canada: 10 days - 25 days
Rest of the World: up to 1 month
Items that are listed as ready to ship will be shipped within-3-5 working days since payment. Made to order items will be shipped after crafting them – please allow me up to two weeks to craft before dispatch after final agreement about details.
You will receive an e-mail when your item is shipped.
All items will be shipped to the address you provide during the check-out process, so please be sure it is the correct one and that it matches the Paypal address. If you want your item to be shipped to another address as a gift please contact me in 24 hours after the payment. Buyer will be responsible for any additional shipping costs incurred due to returned items and reshipping if their address is incorrect.
Shipping charges include the packaging and postage cost. Please note that international buyers are responsible for any and all duties and customs charges that may be incurred, as I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Please note that when customs clearance procedures are required, it can cause delays beyond the original delivery estimates, and I cannot speed up these things.
Refunds and Exchanges
Returns will be accepted within 7 days of receiving your purchase, if an item is grossly misrepresented or arrives damaged.
Please ask for a return authorization via Etsy conversation before returning any item. I will refund the purchase price, minus the shipping charges.
All custom made items are a final sale and cannot be refunded, unless an error was made on my part.
Refunds will only be issued AFTER I have received the returned original order. All returns must be in the original condition (NEW, UNWORN, CLEAN, etc) and the same or comparable packaging.
Please read item specifications carefully as the features of each item are clearly identified on the listing, and vary just slightly from item to item since each one is hand crafted and unique! I edit the photos to make sure the color on the photo matches as close as possible to the color item has in real life, however, there may be a slight variation depending on your computer monitor's color settings.
If you are concerned your items got lost in the mail, please contact me and I will handle this on a case-by-case basis. If you are unhappy with any order, PLEASE contact me prior to leaving feedback or returning the item so we can work things out. My goal is a happy customer!
Additional Policies and FAQs
Please carefully read item description and measurements before purchasing item, as children grow at different pace - sizing by age is just approximately so better measure your child to make sure item fits your child.
By placing an order, you confirm having read the shop policies.
Please contact me if you have any other questions.
Thank you for reading!
Last Updated September 15, 2013