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DuchessandLulu

Original handmade clothing for kids from newborn - 5yrs

Sydney, Australia · 50 Sales

DuchessandLulu

Original handmade clothing for kids from newborn - 5yrs

Sydney, Australia 50 Sales On Etsy since 2005

0 out of 5 stars
(34)

Shop owner

Georgia

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Announcement   Welcome to 2016!
New stock being added soon.

Announcement

Last updated on Jan 3, 2016

Welcome to 2016!
New stock being added soon.

Georgia

Contact shop owner

Georgia

Reviews

No reviews in the last year

Anonymous on Dec 28, 2009

5 out of 5 stars

Seller was extremely helpful and great to work with. My Nana loved receiving these as a Christmas gift. Thanks so much!

Anonymous on Sep 13, 2009

5 out of 5 stars

Was so helpful with everything from payment to delivery! made my first etsy buy very enjoyable and the items were exactly as described. would buy from kindregards again for sure. Thankyou!

View all 34 reviews

About

Duchess and Lulu

Duchess and Lulu are two sisters from Sydney, Australia, who sew beautiful one-off clothing for children. Also involved with this etsy shop is me, their daughter/niece and I mainly look after the "technical" bits and pieces but also enjoy sewing.

Each item of clothing made by Anne (Duchess) and Lea (Lulu) is made from hand-selected fabrics which are usually cottons or other natural fabrics. The sizes usually range from about size 1 up to about a size 5 and each item is a one-of-a-kind.

Both sisters have been sewing for pleasure for most of their lives and enjoy dressing children in quality clothing that, perhaps, reflects a bygone era. They make more clothes than their grandchildren and family friends can keep up with so this etsy shop has been born.

(* This shop was originally my own "...Kind Regards, Georgia" where I used to sell vintage buttons and some handmade bits and pieces.)

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Shop members

  • Georgia

    Owner, Technical Helper/Shop Manager, Creator

  • Anne

    Owner, Creator, Designer

  • Lea

    Owner, Creator, Designer

Shop policies

Last updated on February 24, 2014
Welcome to Duchess and Lulu!

These garments are all made from hand-picked fabrics and are mostly natural fibres. Every garment is a one-off made for a child aged somewhere between 1 and 5-years-old.

If you have any questions, please feel free to contact us before buying items from our store. We'll do our best to answer all your questions.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
  • Other Method
Payment
Etsy's policies apply here of course - http://www.etsy.com/dosdonts.php


We prefer Paypal payments from all buyers.

We can accept direct deposit into our bank account from Australian buyers if required. We do not accept cheques, international money orders or cash.

Payment is expected within two days of your purchase. If you are having problems with payment, please do let us know. Sales will be cancelled and items relisted if payment is not received within the two days and we do not hear from you.

Unless you specifically request it, items sent to buyers will NOT be registered or insured. We are happy register or insure packages if requested for an additional cost.
Shipping
*Postage information -

*We are located in Australia.

*If you would like your items posted via registered mail or if you would like insurance, please contact us and we will let you know how much it will cost as these incur greater fees. We can find out this amount before you choose to buy or before you make your payment.

*We ship using Australia Post.

*Within Australia, you should usually receive your item within a few working days after we receive your payment. (Remember a direct deposit can take a day or two to clear into our account.)
We generally ship within two working days after your payment is received.

*Shipping times to overseas can vary depending on where you are.

* Don't hesitate to contact us if you have any questions as every order is important to us.

*Please make sure you have provided us with your correct shipping address. If your Paypal account address is different from your etsy address you will need to let us know which address you want us to use. We can not be held responsible if you haven't clarified your preferred address. If these addresses don't match, shipment will be delayed until the address has been confirmed.

*Customs fees etc.

We fill out customs forms following Australia Post rules.
We do not mark items as a "gift".

Any customs fees, taxes, duties, etc. that you might be charged on delivery will be due to your country's regulations. We have no way of calculating these fees or if they are going to arise. You will be responsible for those charges. Returns will not be accepted due to customs fees.

*Packaging - You may receive a mixture of new and reused packing materials for environmental reasons.
Refunds and Exchanges
Lost orders, damaged orders or incomplete/incorrect orders -

*Please contact us if you are having any of these issues!

*Packages occasionally (but rarely) go missing in the mail. If you are concerned please consider requesting and paying for registered or insured mail.

*If you accidentally clicked to buy an item but didn't mean to, email us before you make your payment to try to arrange cancellation of that purchase. According to etsy policies, a seller is not obliged to do this as clicking on the button to buy an item is basically entering into an agreement that you will buy the item...but we know we are all only human so let us know and I can see what we can do.

Also see etsy's policies - http://www.etsy.com/dosdonts.php

In the end we want everyone to be happy with their shopping experience.
Additional policies and FAQs
We describe all items as accurately as possible and provide good photos to show flaws (if any) in any items. Please contact us if you have any queries about an item you are interested in buying.