DuruNaru

Stationery Store | 2021 Planner, Stickers, Washi Tapes

Seoul, South Korea

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    ** All orders comes with tracking number **
SHIPPING WORLDWIDE! WITH THE BEST SHIPPING PRICES!
THANK YOU VERY MUCH FOR ALL YOUR SUPPORT ♡ TIP: When you purchase more items the shipping cost get cheaper!

- Puerto Rico & Guam customers: Please, do not choose "USA" as your country since shipping fee is different. Once you purchase from us, you are accepting to pay extra shipping fee (if there is any in case it wont cover the fee that you have paid) We will contact you if there is any extra shipping fee that needs to pay.

- Hawaii, The shipping fee for Hawaii is different from Mainland USA. This is nothing to do with us but with USPS. Once you purchase from us, you are accepting to pay extra shipping fee for Hawaii (if there is any in case it wont cover the fee that you have paid) we will contact you if there is any extra shipping fee that needs to pay.

- Australia: For some reason there are places that shipping price may vary by zip code. If we have any problem with your address we will contact you as soon as possible.

- USA military address: Sadly due to Covid-19 we can not ship to USA military address (according to USPS). Please provide us the country address instead.

Please feel free to contacting us, if you have any request item. We are willing to help you at your request.

Welcome to DuruNaru! You can find in our store all the Korean Stationery Supplies!
Thank you very much for visiting my shop.
If you have any question, please do not hesitate in contacting us any time.
Follow us at instagram: @DuruNaruShop

Announcement

Last updated on Feb 24, 2021

** All orders comes with tracking number **
SHIPPING WORLDWIDE! WITH THE BEST SHIPPING PRICES!
THANK YOU VERY MUCH FOR ALL YOUR SUPPORT ♡ TIP: When you purchase more items the shipping cost get cheaper!

- Puerto Rico & Guam customers: Please, do not choose "USA" as your country since shipping fee is different. Once you purchase from us, you are accepting to pay extra shipping fee (if there is any in case it wont cover the fee that you have paid) We will contact you if there is any extra shipping fee that needs to pay.

- Hawaii, The shipping fee for Hawaii is different from Mainland USA. This is nothing to do with us but with USPS. Once you purchase from us, you are accepting to pay extra shipping fee for Hawaii (if there is any in case it wont cover the fee that you have paid) we will contact you if there is any extra shipping fee that needs to pay.

- Australia: For some reason there are places that shipping price may vary by zip code. If we have any problem with your address we will contact you as soon as possible.

- USA military address: Sadly due to Covid-19 we can not ship to USA military address (according to USPS). Please provide us the country address instead.

Please feel free to contacting us, if you have any request item. We are willing to help you at your request.

Welcome to DuruNaru! You can find in our store all the Korean Stationery Supplies!
Thank you very much for visiting my shop.
If you have any question, please do not hesitate in contacting us any time.
Follow us at instagram: @DuruNaruShop

Items

 

All Items

Naru 나루

Contact shop owner

Naru 나루

Reviews

Average item review
5 out of 5 stars
(5382)
See reviews that mention:
Quality 546 Shipping 609 Customer service 420

About DuruNaru

Sales 43,413
On Etsy since 2017

Shop policies

More information

Last updated on Apr 3, 2021
Frequently asked questions
WRONG SHIPPING ADDRESS

Customer's responsible of shipping address. If order hasn’t been shipped yet, it's possible to change it (Please, contact us first).
If there’s any incomplete address, the courier will let us know & we’ll be get in touch with you via etsy message. We've a time frame of 4 days to provide the right information to the courier. If there isn't any answer within 4 days, the courier may throw the the package away or return to us (depends on each country policies/law). if the package return to us we may get charge. If the customer wants their order:
- Must pay for the shipping fee again.
- In case the courier threw the package, customer needs to order again.
- If we got charge for the package return & exceed the items cost itself, need order again.

EMS SHIPPING METHOD IS WARRANTED?

EMS Shipping method is not warranted will arrive in 3 to 5 business days. It can occur delay in destination customs, specially in busy season. However, with EMS should arrive within 10 business days.

Make sure if you chose EMS as shipping method, send us your phone number that it is needed to shipping purpose.

SHIPPING ADDRESS

We will ship to the address on file you left when you ordered.

✰ Can be changed?

Yes! It can be change, if we haven't shipped your order. You need to send us a message and we will reply as as soon as we can, must wait a reply from us confirming that there is not problem in change the address.

✰ The address on file is wrong and my order has been shipped, what can I do?

At this point, from our side we can not do anything. But it may return to us if no one claim for it. As soon as we get it back, we will notify you.

*****FEEDBACK****

Before any negative feedback please, convo me.

There may be some misunderstanding in the whole transaction and we can explain you better.

Customer Service Hours:

Monday To Friday from 9am to 6pm Korean Eastern Time

Saturday: OFF
Sunday: OFF
Korean Holiday: OFF

Please, wait for us to get a reply from us between 24hrs to 48hrs because of the time difference. If you send us a message on your Friday night for us is already Saturday.

Why we do not accept cancellation?

We have opted for not accepting cancellation for many reasons:

1. Help to move faster in pack orders. Customer receive orders faster and thats what we aiming for, Fast delivery and good quality.

2. Having to cancel order in etsy does not means that items will go back in stock. It will stay as "sold out" items and we have to manually make them "available" for purchase. It is time consuming since we have a lot of orders per day and have many items in our store.

3. Cancellation hurts our shop metrics in etsy.

Because we dont accept cancellation, we have updated all our shipping time-frame for each product. On each product page and even at the basket page you will see the shipping time-frame.

**We wont be answer message for cancellation**