All work is guaranteed; please convo me right away if you have any questions or issues. I do not accept returns. If an exchange is deemed necessary, you will be responsible for return shipping costs.

I do not accept returns or exchanges on SALE/CLEARANCE items.

I include tracking on all US orders. If it goes missing, and is a OOAK item, I may or may not be able to replace it. If I cannot replace it, we can talk about options for something similar, or I will refund your payment. I will not be held responsible for any lost order that is marked as delivered by USPS.

◊◊ US ORDERS ◊◊

Ready-to-ship orders are shipped via USPS within 3 postal business days of receiving payment, while made-to-order items may take up to 7 postal business days before shipment (refer to individual listing for this information). All US orders include shipping insurance and a tracking number. Some items in the shop allow for expedited shipping; if your item(s) does not, and you want it, please convo me before making your purchase.


◊◊ INTERNATIONAL ORDERS ◊◊

Ready-to-ship orders are shipped via USPS International within 3 postal business days of receiving payment, while made-to-order items may take up to 7 postal business days before shipment (refer to individual listing for this information). Unfortunately, I cannot guarantee tracking on international orders--I will certainly provide the tracking number to you, but not all countries enter packages into a tracking system, so we cross our fingers and hope for the best! This is the reason I do not offer international shipping options for OOAK items.


◊◊ LOCAL PICK-UP ORDERS ◊◊

If you are a local friend and wish to pick your order up from me, please use the coupon code LOCALBABE. I have a full-time day job, so you will be at the mercy of my schedule! You can use one coupon code along with this free shipping code.

If you are local and we don't know each other, PLEASE CONVO ME before using the code.

All metals are lead- and nickel-free unless otherwise noted. Please let me know if you are interested in changing out clasp/chain/earwire types (I even have some clip-on options), or if you'd like to upgrade to sterling silver or 14/20 gold filled. I can let you know what I have available, and your pricing options.

Do not bathe or swim in your Elemenopy jewelry--keep it safe and dry.

Products in images are not necessarily to scale. Please read the descriptions and view all the images to get an accurate representation. I try really hard to portray and describe my jewelry accurately, but please keep in mind that not all browsers or monitors render colors in the same way. Also keep in mind how we all see the world differently, maaaan. It's a trip.

◊◊ INFORMATION I COLLECT AND HOW I USE IT ◊◊

To fulfill your order, via Etsy, you provide me with certain information, such as your name, email address, mailing/billing address, and the details of the product you are ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly. I do not store this data outside of my Etsy account, or use it in any way other than fulfilling orders, providing customer support, or replying to direct inquiries. I never see your credit card number or banking information. I will never use information collected through Etsy to send you unsolicited marketing material.

If you sign up for my mailing list via my website (elemenopyshop.com), I will use your provided personal data to send material that you have opted to receive, and this information is protected and stored by MailChimp/TinyLetter according to their Privacy Policy: https://mailchimp.com/legal/privacy/. I will never store any information collected for this purpose outside of MailChimp/TinyLetter servers.

I will never share any of your information provided for order fulfillment, requests, or marketing, regardless of how/where it was collected with the following exceptions:

• Delivery service providers (USPS, UPS, FedEx, etc). I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services (name and address).
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


◊◊ HOW LONG I RETAIN THE INFORMATION I COLLECT ◊◊

I use your personal information only for as long as necessary to provide you with my services, and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. Order history containing name, email, and shipping address is stored indefinitely on Etsy's secure servers, but will never be used outside of what has been stated above.


◊◊ YOUR RIGHTS ◊◊

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


◊◊ HOW TO CONTACT ME ◊◊

Ultimately, I, Alison Schmidt, am the data controller of your personal information that you have authorized for sales and/or marketing use. If you have any questions or concerns, you may contact me at elemenopyshop [!at] gmail.com. Alternately, you may mail me at:

Alison Schmidt • Elemenopy • PO Box 2536 • Nevada City, CA 95959 • USA

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Please see Etsy's separate Privacy Policy here: https://www.etsy.com/legal/privacy, as well as additional policies for customers here: https://www.etsy.com/legal/section/buyers