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EmpathyGifts' Shop Announcement

Welcome to EmpathyGifts!
I am offering unique handmade beaded Malas, made with natural gemstones and 925 sterling silver, yellow and rose gold. My jewelry have spiritual meaning, such as mens prayer mala bracelets, spiritual yoga jewelry and more for formal and everyday wear.
My designs have been described as dainty and delicate, colorful minimalist with a touch of fun. My creations are for people who value originality and elegance, trying you to be at peace with oneself.
My creations are unique or limited quantities edition, so if you like these items, please buy them now.
Dear friend, remember, I use best materials available so each piece created by me is high quality gift.
All my pieces are created by hands, so each of them is unique of its kind. That is the genuine beauty of the true handmade.
Feel free to contact me for custom orders. It will real pleasure for me.
Thank you very much for visiting EmpathyGifts Handmade Jewelry!

with EMPATHY from Italy,

Yulia

EmpathyGifts' Shop Policies

Welcome

Welcome to EMPATHYGIFTS!
Thank you so much for visiting my shop!

Each piece of jewelry that you have chosen is handmade by me and thought for every detail. All designs are original. Each piece is made individually in unique copy or in limited edition.

I do my best to create jewelry that is unique and beautiful and at the same time affordable. By creating these items I tried to make you feel special, beautiful and happy!
I am passionate about what I do, love what I do and strive to create something you adore and absolutely love.

If you have any questions or concerns, please contact me via Etsy convo, or
MY EMAIL empathygifts [!at] gmail.com

*****FREE GIFT WRAP ON EVERY ORDER*****

Thank you for visiting!

How do I purchase an item on Etsy?
http://www.etsy.com/help/article/339?show_panel=true
If you need the help please contact me via etsy message.

Payment

I accept all major credit and debit cards. Payment can be made using PayPal, which is a secure online payment system. Payment is due within 2 business days. I will not ship your order until payment has cleared. If payment is not received within the specified time, your order will be canceled.

You can use Paypal even if you don't have an account. Just select the PayPal option during checkout, submit your order, click the pay now button and select to pay with credit or debit card or a PayPal account.

For personal and e-checks: Checks will have to be cleared by the bank before your package is shipped, which usually takes around 5-7 business days.

How do I purchase an item on Etsy? Need help with first time purchase?
Here is a great link to help you:
http://www.etsy.com/help/article/339?show_panel=true

How to pay for my purchase with a credit card if I don't have a PayPal account? "http://www.etsy.com/help/article/361"


Cancellation can be made via etsy until the package has been shipped (within 24 hours or less).

Shipping

EmpathyGifts' orders are submitted by Priority Registered Mail, so you always have a track number of the shipment.

***On ETSY you can track your order in YOUR ACCOUNT>Purchases and Reviews.

Items in stock are shipped within 72 hours once payment is received. The terms of delivery for custom items will be 10 days from receipt of payment.
Delivery time:
Europe: 3 to 6 business days.
USA: 6 to 12 business days.
Other countries: 6 to 21 business days.
Delivery times are estimates, not guarantees, and based on the average time most orders took to arrive.
Please, keep in mind that delivery time may take up to 45 business days.

If you are an unverified Paypal buyer with an unconfirmed address your order may be delayed 3-5 business days to ensure accuracy with your delivery.

Multiple purchases will be combined to save on shipping.

IMPORTANT: If you have a rush order please contact me with ETSY MESSAGE for information of additional costs.
IMPORTANT: Insurance on your order is optional and is not included. If you are interested in adding insurance to your package to protect against loss or damage, please message me.

All orders are shipped by registered airmail to your ETSY ADDRESS provided. Please ensure that the address is right to prevent any shipping delays or errors. if you wish to have the items shipped to a different address, please let me know in the message from the buyer upon purchase or send me a convo immediately after purchase.

Once your purchase is shipped I send you a tracking number. Please track you pack and try to be at home when you see "OUT FOR DELIVERY".

Your purchase will be beautifully packed in a gift box and placed in a bubble envelope and sent 24-72 hours from receipt of payment (usually the same day).


International customers outside of the Italy are responsible for all customs duties, fees, taxes, etc.

If you have any questions or concerns, please contact me via Etsy convo, or
MY EMAIL empathygifts [!at] gmail.com

Refunds and Exchanges

If you are pleased with your purchase please leave me 5 star rating but if for some reason you are unhappy with your order, please contact me, I do my best to make everyone happy ;D There should never be a reason to leave less than 5 star rating, as my goal is your satisfaction.
I accept returns, if only the item is shipped back with tracking number by Registered Airmail service(tracked WITHOUT insurance) within the first 14 days from receiving the product. The shipping cost for returning the products are to be paid by the buyer. Shipping costs are not refundable(it means that the shipping charges, there and back, will be on the customer. You will be refunded as much as the item costs.).
To approve the return is important that this is in perfect condition and with original packing. Sorry, I am not responsible for loss or damage caused during return the item.

Always contact me before returning an item.
The amount of purchase(minus shipping cost) will be refunded by PayPal or Etsy(in case you use the direct checkout) once I receive the product. In no case shall the cost of return postage.

I do not accept returns for earrings, for hygienic reasons.

Custom orders can NOT be refunded, as they are specially made.

For the replacement ALWAYS send me the picture of original item when you contact me(within the first 14 days from receiving the product).

If you have any questions or concerns, please contact me via Etsy convo, or
MY EMAIL empathygifts [!at] gmail.com

Thank you!

Additional Policies and FAQs

**********************IMPORTANT!!!********************
*NB!!! Dear friend, in case you want to purchase the beaded gemstone bracelets please note:
before I start to bead I always make the wrist model(of request circumference). Such way let me create the bracelet which is neither too much tight nor too much slack.
To make a beaded bracelet I need to know the EXACT WRIST CIRCUMFERENCE(with NO SPACES) of your wrist. To know your right wrist length measure your wrist with a string just below the wrist bone where you would place your bracelet and then use a ruler to measure the result!
So please, BE SURE TO PROVIDE ME THE RIGHT WRIST MEASUREMENT!

**In case you won't provided me your exact wrist circumference in 3(three) days after purchase I will send you a bracelet for average wrist circumference, which is:
- 6.5 inches for women(applied to all bracelets in EmpathyGifts' shop section "Womens mala bracelets");
- 7.5 inches for men(applied to all bracelets in EmpathyGifts' shop section "Mens mala bracelets").

***In case you need a bracelet for a wrist circumference above 9 inches(23cm) I ask the supplement of 35% of bracelet cost due to materials and shipping overspending.

When you are selecting a size please note that it is based on actual wrist size(is your wrist circumference, with no spaces), not the length of the finished bracelet.

Here is a general guide to average sizing:

WOMEN's:
Small: 6",
Medium: 6 1/2",
Large: 7",
X L: 7 1/2"


MEN''s
Small: 6 1/2",
Medium: 7",
Large: 7 1/2",
X Large: 8"

NEVER try to guess your wrist size! To know your right wrist length measure your wrist with a string just below the wrist bone and then use a ruler to measure the result(also you can use the fabric tailor tape measure, if you prefer so).
*************************************************************


*Colors do vary on different monitors.

For custom orders, payment is required, in full, before work is started on your order.
***Custom orders are not refundable.

As all jewelry, my pieces should be taken care of and stored in a safe and dry place. I do not recommend showering or swimming in my jewelry.
Storing jewelry in a cloth jewelry bag or plastic bag will help keep it patina-free for longer. Sterling silver pieces can be gently cleaned with a silver polishing cloth.

Also, please keep in mind the following:

Vermeil is a combination of precious metals. The inside core is pure sterling silver. The outer coating is of solid, finely crafted 14kt to 24kt gold.
My Gold Vermeil findings is 21k gold electroplated over 925 sterling silver(made by artisans of Arezzo(Tuscany, Italy)). It is beautiful in color and durable in shine.This gives EmpatyGifts jewelry an extra luxurious and distinctive look of high-karat gold. Gold Vermeil is a bit more expensive than sterling silver alone due to the high cost of gold, but it really gives you an amazing look for a very reasonable price.

Gold filled is an actual layer of gold-pressure bonded to another metal. gold filled jewelry is not the same as gold plated jewelry. It is tarnish-resistant like solid gold and is safe for most people with sensitive skin who can wear solid gold jewelry. Sure,Gold filled is much more gold content. Like real gold, gold fill retains its color even with daily wears for up to many many years.

Gold filled and Vermeil has a tendency to darkening according to the pH of your skin. In order to keep jewelry from getting darker, do not shower or perfume with the jewelry on. The oils from your skin transfer to the metal and need to be washed off periodically.

Care should be taken when cleaning gold-filled and vermeil jewelry to protect the layer of gold from being worn away or nicked. Do not use abrasive compounds to clean the jewelry, you can wipe it with a soft fabric.
Due to the nature of hand-crafted delicate jewelry, please wear, handle and store with care. Do not sleep, shower or perfume while wearing gold filled and vermeil jewelry.


PLEASE NOTE: All pieces are created by hand, so no two items are identical. That’s the beauty of the product! Please allow for slight variances(specially for gemstones) from what is shown in the made to order photos.

Seller Information

If you have any questions or concerns please do not hesitate to contact me via EMPATHYGIFTS [!at] GMAIL.COM

Thank you!

Yulia

Last Updated March 9, 2015