We care about your positive shopping experience with ESNAF toys, so please contact us anytime with questions or concerns about your order. I will do my best to answer your questions and fulfill your special needs.

We always make sure you receive the item you have purchased in the given time frames, however if a package is lost during transit, a refund or replacement will be offered. A package is not considered lost before at least 30 working days have passed. (per BG post carrier policy)

Packages whose tracking info shows the item was successfully delivered and signed for are not considered lost and will be further followed up and investigated for mistakes or incorrect info, provided by the carrier.

If you want to return or exchange an item for a full refund (minus the shipping costs), please contact us within 7 days of receiving your order.

Exchanges must be of the same or lesser value of the item purchased. If you wish to exchange your item for one at a higher price an invoice with the difference will be sent to you.
Please write to us first if you attend to sent an item back! Thank you!
If you wish to exchange an item or return it for a refund (minus shipping costs) please make sure item is packaged properly so it reaches us in its original intact condition.

We always make sure to pack the items carefully so they can reach you in its original condition.

We make our products with concept and adventure. We estimate the design and manufacture process, so we really want follow the whole process till the package is finally with you. If you have any issue with your purchase, please contact us and we will make all in our powers to resolve it. If you receive the your purchase, we will be pleased to have a feedback and to be informed that everything is OK.

We pay attention to the package of our products. It is often a part of the whole creation process and design. Make sure to pack the items carefully so they can reach you in its original condition.

We accept payments via PayPal and Etsy Direct Checkout.

Orders are shipped from Plovdiv, Bulgaria within 3-5 business days.
Orders are shipped via postal service as follows:

IMPORTANT: If your PayPal and Etsy address differ, please confirm the address you want your items to be shipped to!

EUROPE:
• Europe: 7-10 business days
Goods containing items sent to EU member states are NOT subject to extra taxes.

INTERNATIONAL ORDERS:

• USA & Canada: 10-20 business days
• Australia & everywhere else: 10-20 business days

All items ship via registered air mail with tracking info available. For upgraded express shipping, please send a message.

Packages returned to us because of incorrect address or unclaimed, will be refunded minus the shipping taxes.

*Registered mail Is one of the most reliable and safe ways of shipping and always requires signature upon delivery. If you are not at home, the postal carrier must leave a notice that your package is available for pick up from the post office. IMPORTANT: If a package is not claimed within 15-20 days it will be returned to the sender.