Creations for your Alternate Self
EarthenSoulCreations' Shop Policies
I want you to love your purchase because I loved making it. If you have any requests, concerns or questions, do not hesitate to contact me.
Please read my shop policy prior to purchasing.
Paypal is best. Any other method may delay shipping 2-10 days.
I cannot ship anything until I've received a confirmed payment.
I accept cancellations if the item has not yet been shipped.
For custom orders, please contact me prior to your purchase, and allow 1 week for your item to be made.
If a custom reserve listing is not purchased within 7 days of posting, the item will be put up for public sale (unless buyer requests special circumstances).
I will ship to Canada and the USA via Canada Post. For other countries, send me a msg.
I will ship within two business days of receiving your payment.
Standard Post is 6-12 days. Contact me BEFORE ORDERING if you want it faster.
Orders are not insured or tracked unless requested in order to keep costs down.
I cannot be responsible for damaged that is caused by shipping companies and/or missing parcels. Please let me know if you wish to insure you package. You will be responsible for any additional fees.
Refunds and Exchanges
If your item arrives damaged please contact me so we can work out a solution.
If a custom item does not fit you may send it back to be adjusted, but return shipping will be your responsibility.
An item that been washed, used or altered cannot be not be exchanged or returned.
If you are not satisfied with the product you receive, please contact me within 30 days. We can then discuss what we can do. Return postage and shipping cost is the responsibility of the buyer.
I am not currently offering refunds or returns unless the item is defective.
BY PLACING AN ORDER, BUYER AGREES TO ALL TERMS
Last Updated July 31, 2012