EastAndNest's Shop Policies
Welcome to East & Nest. All of our pillow covers are serged and safety stiched for the most durable and long lasting product possible. We get all of our fabric directly from the manufacturer to ensure the latest designer prints right off the fabric press.
We are always able to do custom/special orders and are able to do most any combination of sizes and pillow covers.
All of our covers have the same high end décor fabric on both the front and back of the covers; in addition to our covers we also offer curtains, valances, table runners and table cloths.
We are always taking wholesale and bulk orders for shops and weddings. Please convo us for more info.
We are proud to give 15% of our profits away.
We accept PayPal as well as all major credit and debit cards through Etsy direct checkout. We also accept e-Checks through PayPal; but please note that your order will not ship until the e-Check has cleared.
Note: You do not need a PayPal account in order to use paypal.
Washington State Residents pay 9.5% sales tax
**Domestic Orders :
All items are shipped USPS First Class Mail or Priority Mail. All packages include delivery confirmation that is sent when the order is shipped
**International Orders :
International orders, which include Canada, can take anywhere from 2-8 weeks or more. Packages are often held up in customs once they leave the US. Please be aware of this when ordering.
*Unfortunately it is not possible to track packages once they leave the US, and international delivery confirmation is not available. We provide proof of shipment on our end (a customs tracking #), but we cannot be responsible for packages once shipped internationally. International orders are insured against loss or damage. In the case of a clam needing to be filed, 45 days must pass from the date of shipment prior to a claim being filed.
*Please note that international packages will be declared as "merchandise" with the total $ amount of the order (not including the shipping price) declared in the value. We cannot mark international packages as "GIFT" as this is not legal. We also are not responsible for any taxes/import/handling fees etc. that may be charged by other countries customs. This is the sole responsibility of the buyer, so please be aware of your country's import laws and taxes. Thank you for understanding.
We ship all orders within 7 business days but usually sooner.
Note: There may be times rarely where an order may take longer than 7 business days, due to demand and availability of a certain fabric. If this is ever the case you will be notified immediately.
Refunds and Exchanges
All of our covers are made to order and are cut from the bolts very shortly after an order is placed. Each cover is made specifically for the order that is placed. Please be aware of this when ordering
If you are uncertain as to a color or fabric type please send us a convo and we would be happy to get a swatch sent out for you. Please Note: All computer monitors vary in color somewhat. Please be aware of this when ordering.
RETURNS / EXCHANGES:
We accept returns and exchanges. All returns and exchanges must be mailed back within five (5) busines days from the delivery date, and are returned from a smoke free, pet free, odor free home and are in the same condition received. Return shipping costs are the buyer’s responsibility. There is no restocking fee, but original shipping costs will not be refunded. All returns need to be agreed upon by convo first.
We DO NOT offer returns or exchanges on custom orders or custom sizes. If you are unsure on the fabric please contact us so we can get a swatch sent out.
**Errors or Defects: We stand by the products we make 100%. If there are any errors or defects, we will certainly correct the problem right away with an exchange for the same item.
That being said, we love what we make, and we want you to feel the same way and will try to help in any way we can to make you happy with your purchase.
Please contact us with any issues regarding your orders.
Additional Policies and FAQs
We love what we do and it is important to us for you to love what you receive. Our goal is to receive positive feedback from all our customers...if for any reason you do not feel you can leave positive feedback or are unhappy with your product please notify us by convo right away.
Thank you so much!!
Last Updated February 27, 2014