Due to collars being handcrafted -custom made to order for your dog, they cannot be returned or refunded. NO exceptions.

Please see additional information below for sizing your dogs neck, any question covo me....

East Side Collars only accepts payment through PayPal. Payment must be received prior to your order beening made.

Orders will be shipped between 3-4 weeks of order date. These are all custom and each piece is created by me, I appreciate your patients!

Measurement:

You may use a string but of course, a cloth measuring tape is always the best.
Measure your dogs neck in the center of the neck, not too close to the ears or too close to the shoulders (these mistakes will result in a collar that is slightly too small or too big). Measurements should be taken where the collar would typically sit. Do not leave extra slack around the neck (for example: do not measure around your dog’s extra neck skin or flaps or put your fingers in with the measurement). For longer-haired dogs, make sure you measure as close to the skin as you can get to ensure a proper fit.

If you use a string, lay the piece of measured string flat next to a traditional tape measure, ruler, or yard stick. I’ll work with this number.

For Martingale Collar sizing:

When measuring for Martingale Collars it is key to remember the actual collar needs to slip over your dog’s head as there is no buckle.
For this collar you will need both the measurement for a typical collar (around the dog’s neck) and also a measurement for the widest part of your dogs head. To do this measurement use the cloth tape measure and wrap it around the widest part of the head, just in front of the ears and around underneath their chin.

Legal Disclaimer: I do my best to build a quality product, however each customer is responsible for determining the serviceability of this merchandise for there individual use and needs. The customer accepts all responsibility by purchasing and determining use of this product.

East Side Collars shall not be liable or responsible for any injury or loss caused directly or indirectly by our product.

Things happen, so If a rivet pops, hardware breaks, I will be happy to repair this, provided this happened under normal use. This means, if a part fails under normal wear and tear conditions ~ not if your dog chews it. With proper care, your dog collar will last for years to come. (East Side Collars will not pay for shipping)

*All Products should be checked prior to use for damage or excessive wear keep in mind they are not indestructible but are for proper everyday use

*Normal use of our gear includes regular walks or jogs, typical dog play in a yard or park, daily wear around the house…

*East Side Collars reserves the right to make amendments to these terms at any time