EastVillageSupply

If you are unhappy with your purchase for any reason, please contact me via Etsy conversation and I will try my best to solve the problem.

You may choose to exchange the item for another item of equal or greater value. Please contact me within 3 days of receipt. After 3 days of receipt, no exchange will be accepted.
To exchange, items must be returned in the same condition received. If not, exchange will not be accepted. Shipping costs (to send back the item and for the new item) belong to buyer for exchange. 20% restocking fee will be applied on exchange items. The store credits for exchanges are valid for a month.

I will replace-if available- or exchange or make full refund on any item arrived with my fault. Please contact me immediately.

Any package send without contacting me first will not be accepted and proceeded.

All chain purchases are final cut. No exchange/return/refund.

For cancellation: Contact me before the shipping label is created. Otherwise I only refund the item (after restocking fee), not shipping fee. Please note that 20% restocking fee will be applied on each item/set on cancellation no matter what. No cancellation at all after the item is shipped.

I accept paypal or Credit cards through Etsy direct checkout.

If you don't have a Paypal account, no worries. You can pay as a guest with a valid credit card.

Here below you will find the discount codes for different amounts / bulk orders:

-5% off of orders minimum $100 – coupon: VILLAGE5
-8% off of orders minimum $200 – coupon: VILLAGE8
-10% off of orders minimum $300 – coupon: VILLAGE10
-12% off of orders minimum $600 and up – coupon: VILLAGE12
-15% off of orders minimum $1000 and up – coupon: VILLAGE15

*Please note that only one coupon could be used at a time.
*Discount codes are only applied for purchases, not for shipping costs
*Bulk or custom orders are final orders. Payments of bulk or custom orders are non-refundable.

I ship all orders by USPS First Class with tracking number. *Standard shipping at the checkout means USPS First Class* You will receive an email with the tracking number after your purchase is shipped. You may add signature or insurance to USPS First Class at the checkout for domestic shipping in US with an additional cost.

Please note that I do not insure packages.

Order processing time: 1 to 3 business days. (not including weekends and Holidays)

Please be careful for your shipping address as I will ship to the address you specify at the checkout.

For US customers:
*********************
USPS Priority and USPS Priority Express shippings are available with additional cost.
Please note that:
USPS First Class mail takes 3-5 days
USPS Priority takes 2-3 days
USPS Priority Express takes 1-2 days from the day shipped to arrive.

For International Customers:
********************************
USPS Priority shipping is available with additional cost.
Please note that:
USPS First Class mail delivery time may vary,
USPS Priority mail takes 6-15 days from the day shipped to arrive depends on the country of destination.

I am not responsible for any customs, import fees, tariffs, taxes or duties fees, etc.. Please research the regulations for your country before ordering. I am not responsible for any such fees.

For all shipments:
********************
I am not responsible for the loss, damage and/or delay caused by the postal services. In case of loss, damage or delay, buyers must deal directly with USPS by using the tracking number provided after the shipping or contact with their local postal service in their own country. Please note there will be no tracking records after the packages leave USA. USPS doesn't track the packages in foreign countries. Buyers should directly contact with local postal service to follow their package in their country. We can not follow your packages in case of any delay, loss or damage.

Once a package has been delivered to USPS, delivery time is out of my control. Please check the status of your package with the tracking number.

Please note that I keep the right to reject and not ship any order due to the buyer's order and/or communication history.

Etsy has a five star feedback system.

If you are happy with your purchase and the service I provide, I really appreciate your five stars!

If you have any issues with your purchase, please contact me immediately. So, I can work with you closely.

Please feel free to send me ETSY messages, convos anytime with any questions.

Thank you!