EclecticJ

I’m sorry but at this time, as I am currently in the process of clearing inventory in order to close for personal reasons, I cannot accept any returns.

Feel free to choose your method from the menu when ready.

Etsy keeps your payment information private. I will not receive your card/account details.

Shipping is sometimes hard to estimate
:( In the event that shipping is overcharged by 2 or more Canadian dollars, I will be happy to refund the difference :)

Most orders within Canada and USA will be shipped with Canada Post tracked packet. International orders will ship international air, and are not tracked. If you require a faster shipment, and/or tracking and/or insurance, please just let me know before you make your purchase, and I can find out exact charges for you.

When items are shipped out, I will leave a message stating approximate delivery wait times. AVERAGE times within Canada are 5 business days, USA, 5 to 8 business days, International - approximately 14 to 20 business days.

Please be aware of your country's VAT/Duties. I cannot be responsible for any extra fees incurred during shipping

I will make every effort to ensure that your item arrives safely. In the unlikely event that your item has been lost or damaged during shipping, please contact me through email or etsy convo immediately so that I can make it right. (Please allow for a reasonable amount of shipping time to pass before assuming the worst)

❤I make all my items in a smoke-free, but mini schnauzer dog-friendly environment. (Mini schnauzers are a small hypoallergenic, non-shedding dog breed)

When you make a purchase in my shop, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, and postal address. I do not see your private card information, only the type of payment used. (if you use your credit card, I only see “credit card”)

I rely on a number of legal bases to collect, use, and share your information, including:

•as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

•if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

-Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.


-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to my processing of some of your information based on my legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Jami Friesen, am the data controller of your personal information. If you have any questions or concerns, you may contact me at jami.friesen7 [!at] gmail.com. Alternately, you may send me letter mail at 53680 Dyer rd, Rosedale, BC, Canada, V0X 1X1