EdenHillClay's Shop Policies
Thank you for visiting or buying from Eden Hill Clay. We love the pieces of hand-made pottery coming out of this studio and hope you will too.
Payment may be made by check, money order, cashier's check or Paypal. Checks should be make out to Eden Hill Clay and should include a valid phone number. We can't accept two party checks.
Items will be shipped as soon as payment is recieved and cleared. We will normally ship by a 3 to 5 day shipping method - UPS, Fedex, or US Proiority Mail. Once an order is shipped, we'll send an email confirming shipment. Please let us know immediately if something arrives damaged or broken.
PLEASE NOTE: For orders local to Eden Hill Clay, near Colfax California. Pick up or delivery might be arranged to save shipping cost.
Refunds and Exchanges
If something is lost or damaged in the mail, please contact us right away by email so we can make it right. Production of some items is limited, but we hope to replace it with an unbroken piece in a timely manner.
Additional Policies and FAQs
We are happy to do special orders, bearing in mind that everything from Eden Hill Clay is one of a kind and made by hand, so may have some variance from an example item.
Last Updated February 12, 2012