Custom Etched Lighted Acrylics
EdgeFinderLED's Shop Policies
Edge Finder L.E.D. was born from the effect that edge lighting has on etched acrylic. All items are custom built to order, using your choice of sizes, shapes, fonts, L.E.D. color, and wood finish. Circuit boards, bases, and enclosures are all cut and assembled in house.
PayPal is accepted, contact me for other methods. Payment is expected within 7 days of invoicing, and before item ships.
Custom orders require a non-refundable materials deposit before work starts.
Orders may be cancelled anytime before item ships, but please let me know as soon as possible. Custom orders may not be cancelled, depending on the level of completion.
Unless otherwise noted, UPS Ground or Fed Ex Ground shipping in the continental U.S. is included in the item price. For Alaska, Hawaii, or International shipping, please contact me before ordering. I will handle those on a case by case basis.
Expedited or over-night shipping will be charged seperate.
Refunds and Exchanges
Returns are accepted within 7 days of you receiving the item. If you are completely dissatisfied with the item, let me know within 72 hours of receiving, and I will pay return shipping. After that, buyer pays shipping. Custom made items might not be eligible for return.
If items are damaged in shipping, contact me as soon as possible so I can arrange for repair or replacement.
Additional Policies and FAQs
It is my goal at Edge Finder to get my customers exactly what they want, which can be difficult over the internet. So I tend to ask a lot of questions (especially on custom orders), sometimes to the point of driving the customer crazy. I'm really not trying to bug you, just want you to be happy with your purchase.
If your items are for a specific date or event, try to order well in advance. This will give me time to repair or replace items that may be damaged in shipping.
Quotes on custom orders are valid for 30 days.
Last Updated June 5, 2012