StarlightDragonfly

Starlight Dragonfly

Virginia, United States · 201 Sales

StarlightDragonfly

Starlight Dragonfly

Virginia, United States 201 Sales On Etsy since 2010

4.5 out of 5 stars
(67)
Shop owner

Ryan

Contact

Announcement   Welcome! Thanks for stopping by! If you would like to customize an existing product, please don't hesitate to contact me to see what we can come up with. I welcome your creativity and look forward to helping you make something of your own!

Announcement
Last updated on Jun 24, 2016

Welcome! Thanks for stopping by! If you would like to customize an existing product, please don't hesitate to contact me to see what we can come up with. I welcome your creativity and look forward to helping you make something of your own!

Ryan

Contact shop owner

Ryan

Wine Lover's Kitchen Towel Set
US$18.00
Embroidered Cupcake Bib - Make A Mess!
US$10.00
Make A Mess Embroidered Watermelon Feeder Bib
US$10.00
Make A Mess Embroidered Monster Feeder Bib
US$10.00
I'm Going to Change the World Embroidery
US$10.00
Reusable Sandwich Bag - Dinosaurs
US$6.00
Reusable Sandwich Bag - Cupcake Commotion
US$6.00
Reusable Sandwich Bag - Superman
US$6.00
Reusable Sandwich Bag - Butterflies
US$6.00
Nursing Cover in Kleo (pink and sage)
US$22.00
CUSTOM Kitty Cat Lover Towel Set
US$18.00
I Want to Believe Unicorn Embroidered Shirt
US$10.00
Snap-To-It Super Imaginative Felt Snap Toy
US$8.00
View all 60 items

Reviews

Average item review
4.5 out of 5 stars
(67)
Katherine V

Katherine V on Mar 21, 2016

1 out of 5 stars

Seller converted my cloth diapers from Velcro to snaps. Seller did not mention that she wouldn't be able to modify the diapers safely or similar to the existing brand. How she converted these diapers has created skin breakdown on my newborn. The diaper is now is defective (Bumgenius Freetimes). Seller was not willing repair, despite stating that there was a miscommunication.I filed a complaint with Etsy and they sided with the seller, despite significant documentation and pictures. Please be cautious when using this seller as she has very poor customer service and will NOT take responsibility for her workmanship. Since the complaint, seller has updated her webpage, but still very unreasonable to work with and has not even attempted to resolve this issue. Luckily, my credit card refunded my money.

Ryan

Ryan responded on Mar 22, 2016

As stated, Buyer escalated her purchase for Etsy review after several conversations. Buyer submitted pictures of her modified diapers to Etsy as part of her evidence. Buyer filed under "Item Not as Described." Etsy ruled that my listing was not lacking in description, therefore, Buyer did not meet Etsy's refund criteria. If you, the potential buyer, have further questions as to how your diapers in particular could / would be modified, please contact me BEFORE purchasing to ensure that my method will work for you or so that we can work together to find a solution.

srwwhitaker

srwwhitaker on Mar 15, 2016

5 out of 5 stars

Kept me up to date on every step of the process. She did a great job and has great customer service!

View all 67 reviews

About

Your story in one sentence.

How did you start your shop? How does it all work?

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Shop members
  • Dragonfly Starling

    Owner

    I'm a mom, student midwife, dog lover, avid reader, and sew-a-holic.

Shop policies

Last updated on April 18, 2016
Hi there! Thanks for stopping by! If you don't see something that is perfectly you, please contact me to see what we can come up with!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
Items that have not been paid within 7 days may be cancelled. All custom orders must be paid for before work begins.
Shipping
Every effort will be made to ship as soon as possible. Because many items are made-to-order, this may be longer than anticipated. I will update you whenever possible as to the progress of your item.
Refunds and Exchanges
Refunds will not be issued for diaper conversions unless a diaper is ruined by removal of velcro. Every diaper will be inspected before any work is done. If any diapers are deemed unsuitable for conversion, buyer will be notified and have the choice to proceed at their own risk or to have that diaper refunded toward the cost of return shipping. Items that are not shipped with insurance are also not eligible for refund in the event of loss during transit.
Additional policies and FAQs
PLEASE insure your diapers for both directions of shipment! If you are sending anything for custom embroidery, please insure it. I will not be liable for postage mishaps and would hate for you to lose your items!