EesomeDesignStudio

PRIVACY POLICY

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.


AT A GLANCE


• We only use your personal information to fulfil your order; that is, communicating with you about your order, and transferring your files to you

• We will not use your personal details for promotional or marketing purposes, so we won't add your email address to our mailing list for example.

• We will not use your personal details to correspond with you out-with the Etsy platform unless you specifically request us to do so, for example, requesting contact via direct email rather than Etsy Convo


WHY WE NEED YOUR INFO AND WHY WE USE IT

To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.

We use your personal details solely for the purpose of communicating with you about your purchase and for fulfilling your order.

We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;

• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use


INFORMATION SHARING & DISCLOSURE

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use

• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others


DATA RETENTION & REQUEST FOR DELETION

We have access to your purchase details and the personal details you provided with your purchase for as long as Etsy stores them in our seller dashboard.

If you would like us to delete the personal details we have access to via the Etsy platform, we advise you to send your request to us via Etsy Convo and we will seek assistance from Etsy.

You should also send a separate request to Etsy and Etsy can undertake its responsibilities as an independent data controller to respond to your deletion request.


YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases as described below:

• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us and by sending a separate request to Etsy and Etsy can undertake its responsibilities as an independent data controller to respond to your deletion request

• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request

• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons

• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority