CharlyOliverCompany

Pretty Things for Everyone.

252 Sales

CharlyOliverCompany

Pretty Things for Everyone.

252 Sales On Etsy since 2010

0 out of 5 stars
(84)

Announcement   Thank you for visiting my Shoppe. See you again soon!

Announcement

Thank you for visiting my Shoppe. See you again soon!

Heidi Thompson

Contact shop owner

Heidi Thompson

Shop policies

Last updated on August 2, 2011
Thank you for visiting Elansi and taking the time to read my shop policies. My goal is to make everyone that purchases from my shop very happy and satisfied with the goods and services that they receive. Clear and concise policies go along way to promote good communication and setting expectations upfront in the hopes of avoiding any misunderstandings.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
I accept Paypal and credit cards as forms of payment. To use your credit card for payment, click on the Paypal icon. You don't not need to be signed up with Paypal to use the credit card payment options available through Paypal.
Please make payment within 2 days of your purchase.
Shipping
Shipping takes place Monday - Friday within 2 to 5 days of payment not including weekends and holidays. If there are any exceptions, such as my being out of town, etc., I will be sure to notify you. Rush orders are possible on a case by case basis depending on my workload. Most items are made after payment is received so that I can accommodate specific requests for sizing etc. As a result, I can get a little bit swamped at times. (No worries, I love being busy!)
USPS Certificate of Mailing and/or Delivery Confirmation will be used on every shipment. I may use FEDEX when necessary and will notify you of the tracking # if applicable. If you would like insurance please notify me and I will add the additional cost to your order.
Shipping fees include packaging costs. I do recycle packaging as much as possible.
Refunds and Exchanges
I have a 90 day repair policy if your merchandise malfunctions due to no fault on your part. I do all that I can to ensure that the merchandise is of a high standard so if you have any problems please notify me ASAP so that the situation can be resolved.
The glass cover on the watch faces and the glass beads used in the jewelry are breakable! If you drop or damage the glass I can not be held responsible and can not offer a refund or free repair.
*** Custom Orders are not refundable. Please make sure to ask as many questions of me as possible to avoid any confusion about the merchandise you are purchasing.
I am happy to do repairs after 90 days for a charge of $8 per item.
I offer a 15 day exchange policy for any unused, undamaged merchandised. Cost of shipping & packaging for the return and cost of shipping & packaging for the new item will be your responsibility. I can not ship the exchanged item until you have paid the cost of shipping.
Additional policies and FAQs
Wow!! This is a lot of information! Please convo me with any additional questions.
Thank you!