EleganceOnTheAvenue's Shop Policies
Welcome to Elegance On The Avenue where we make memories not just for a day, but for a lifetime.
PayPal is our preferred method of payment. All major credit cards are accepted through Etsy direct checkout. This shop accepts Etsy gift cards. No personal checks please.
Virginia residents pay 5.3% sales tax.
Protecting your bouquet through the shipping process is an absolute priority. To insure safe passage, your bouquets are securely packed according to UPS standards, double boxed, and shipped via UPS. All shipments are insured for their total value.
International customers, please contact Elegance On The Avenue for shipping estimates.
Refunds and Exchanges
When purchasing an Elegance On The Avenue bouquet, you are recognize and agree that you will not be able to return or exchange your bouquet(s), nor receive any refund. If, for any reason you are dissatisfied with your bouquet purchase, please contact us immediately. You have three days after receipt to contact us in writing to discuss your needs. We want your full satisfaction, however, due to the nature of custom work, refunds cannot be issued. If you are dissatisfied, you have ten days to return your bouquet ( at your costs) to Elegance On The Avenue for repair or alteration. (Elegance On The Avenue fully insures each shipment and is not responsible for damage occurring during shipment.) Upon receiving your bouquet, we have ten days to repair and/or alter your bouquet to your satisfaction. See your sales contract for further information on returns.
Ready-to-deliver bouquets may be returned for a full-refund, minus shipping costs and 10% restocking fee, if returned unused, with no damage within five days of receipt. Shipping fees are non-refundable. Buyer is responsible for return shipping costs.
Claims for mis-delivered or undelivered packages must be made through United Parcel Post.
Additional Policies and FAQs
Ready-to-ship bouquets are priced as is. Additional charges are incurred when customizing a ready-to-ship bouquet.
I would like to make the experience of creating your bouquet easy for you. Please allow eight to ten weeks for the custom creation of your bouquet. Orders with additional pieces, please allow eight to ten weeks. Your custom order may contain alternate brooches. Inquire as to the availability of pictured brooches.
If you would like to match rose colors to your bridal colors, Elegance On The Avenue is happy to forward ribbon samples at no charge. Also, feel free to email a photo of your gown. A manufacturer's website and model number are not sufficient. Color monitors vary drastically. I will do my best to match your color choices. Custom orders will vary. No handmade bouquet can be replicated exactly. Ribbon dye lots vary. Fabric dye lots vary. Brooches will vary.
Bouquets are very personal. If you have brooches, earrings, pearls, or other jewelry you wish to include in your bouquet, please contact me for shipping information. Bouquets can also be created without brooches. You decide.
If the buyer supplies their own materials to the seller for a custom order, they do so at their own risk.
-Etsy Seller Handbook
Virginia residents pay five point three percent tax. (Sorry, the government makes me do this.)
Prices are subject to change without notice.
Last Updated May 12, 2014