ElegantStencils' Shop Policies
We pride ourselves on top notch customer service and ship your package quickly and safely. Know that each item you purchase was hand designed by Victoria Larsen, then laser cut of durable high quality mylar to ensure perfection. Our Molds are made of flexible plastic that will last for many, many castings of the design.
We are always happy to answer any questions you might have so please don't hesitate to contact us.
We prefer paypal payments, and credit cards through Etsy. We also accept money orders by mail. We don't accept personal checks because we have to hold them until the funds clear your bank which means that we have to hold shipment and we want you to have it fast!
If you prefer to mail your payment, you must email us before hand to let us know to expect your payment.
Buyer must contact us within 3 days of sale and payment must be received within 7 days.
We ship both regular mail (small stencils only) and priority mail so that your item reaches you as quickly as possible. For international orders, we ship only International Priority mail as our stencils are typically too heavy or too large for any other mail option.
Please note that international buyers may be required to pay duty (taxes) or import fees for your country as required by your customs agency policies. Please investigate your countries import policies before placing your order so that you won't be surprised by additional charges.
Refunds and Exchanges
We happily accept returns on un-used stencils that still have the packaging attached within 14 days of delivery.
Please forgive, but molds cannot be returned.
Returned stencils MUST be shipped in NEW cardboard packaging. Please do not return in the original packaging since it doesn't hold up well to a second shipment.
Stencils always get returned damaged and we cannot refund on damaged merchandise. Buyer pays return shipping.
Additional Policies and FAQs
Victoria Larsen has been a professional designer for 24 years and has been featured in such publications as the Wall Street Journal, Better Homes and Gardens, Women's Day and many professional trade magazines.
There isn't a single surface she hasn't painted or stenciled so if you have any questions, please send her an email and she will be delighted to help!
Victoria Larsen Stencils
7 Juan Road SW
Los Lunas, New Mexico 87031
Last Updated November 7, 2015