ElegantWreath's Shop Policies
I pride myself on creating beautiful wreaths that "wow" your family, guests and friends. Please don't hesitate to contact me about different color, size, or style options. The options are limitless when it comes to wreath design!
Credit card, Paypal and Etsy Gift Cards are preferred. If you wish to send a check please convo me for address information. You do not have to sign up for a Paypal account to complete your transaction through Paypal.
Shipping will be completed using Domestic UPS Ground or USPS for small items and international orders. Shipping to Hawaii, Alaska and Puerto Rico will require an additional shipping payment not able to be collected at time of purchase on Etsy. You will be contacted and I will send you an additional Paypal request to cover the remaining shipping cost.
If you need a wreath shipped in a short amount of time please email me for a shipping quote. All orders are insured so if an item has been damaged upon shipment please contact elegantwreaths [!at] yahoo.com immediately. You will receive a shipping confirmation which includes tracking information when you item has shipped.
Refunds and Exchanges
Wreaths can be returned, unused, within 5 days of receipt at buyers expense. You must email me first before returning the wreath as I will try to correct the situation if necessary. Shipping fees are not refundable only the price of the wreath or other items.
If you contact me for a return after 5 business days and the wreath can be returned you will receive STORE CREDIT only for the wreath only, minus as custom additions such as ribbon.
SALE items, monogram initial and three letter monogram wreaths, eucalyptus and dried floral wreaths arrangements are NON-REFUNDABLE as these are considered custom items. Wreaths returned with ribbon on it will have $7 deducted from the refund because the ribbon can't be used. In case of damage, please contact elegantwreaths [!at] yahoo.com immediately in order for me to rectify the situation.
Additional Policies and FAQs
Wholesale and large quantity orders are available but will be transacted through Etsy. Please contact me at elegantwreaths [!at] yahoo.com and mention that you found me on Etsy.
Last Updated February 14, 2014