Announcement   Welcome to Barcalla!, here you can find fresh fibre from Italy.

Announcement

Last updated on Mar 27, 2018

Welcome to Barcalla!, here you can find fresh fibre from Italy.

Asya

Contact shop owner

Asya

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Reviews

Average item review
5 out of 5 stars
(448)
View all 448 reviews

About

The shop has been opened by my mother since 2010 then closed on 2012, when she started her knitting designer job.
After learning a lot from her, I decided to take over the management of the shop continuing the family artistic attitudes.

Shop members

  • Asya

    Owner, Maker, Customer Service

  • Ela

    Assistant, Photographer

Shop policies

Last updated on March 27, 2018
Welcome to Barcalla!, here you can find fresh fibre from Italy.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Digital downloads
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If you are not happy with your purchase, you can return the item(s) in the original conditions within 30 days. We will make you a total refund, minus shipping costs.
Payment
We accept Paypal, Credit Cards and Etsy Gift Cards.
Shipping
The International Priority Mail is a good and fast service. It is the less expensive, but does not provide tracking number. Once we sent the parcel, we are no longer responsible for it.
If you prefer a trackable shipping method, please contact us before your purchase.

Average delivery times: 1-5 days to Italy, 1-2 weeks to Europe and 2-4 weeks to US, Canada and Australia.

Please note: We will ship to your Etsy address. Please contact us before shipping for other destinations.
Additional policies and FAQs
We use only high quality fibres, ecological dyes and low impact handmade detergents.

Our studio is in our home: we dye in our kitchen and dry the fibre in the open air of our garden.
We have four dogs that lives with us. We love them, but we do not allow them to have access to our work - that is protected by ziplock bags.
If you are allergic to dogs, please warn us. We will re-wash everything another time before sending it to you.

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We will be happy to manage custom orders for our repeatable colorways. The minimum amount for custom orders is 100 grams.

Due to the nature of our work, please keep in mind that is impossible to do artisanal yarns or fibre that will be 100% the same. This does not happen even for the fibres treated at the same time.

Contact us at barcalla.info [!at] gmail.com with any question, we will answer with pleasure!