Needle Felted Animals, Felt Fairies, Felted Hats
ElisaShine's Shop Policies
Welcome! Customer satisfaction is very important to me. I am committed to providing the best service possible and I am happy to work with you to meet your needs.
Taxes are already included.
I ship with Canada Post via air mail. This shipping method does not provide a tracking number. It is affordable for the customer and I have never had a problem with shipping. All orders have reached their destination.
You can convo me If you would like your packaged shipped with a tracking number via Expedited Parcel or Express Post. Buyer pays additional shipping cost. See shipping info below.
Expedited Parcel provides delivery next day local, 1 to 3 days regional, and 2 to 7 days national, between most major urban centres.
Xpresspost is a service for documents and parcels that provides delivery next day local, next day to 2 days regional, and 2 days national, between most major urban centres.
~Customer is responsible for customs and duties charges. Packages shipped to the U.S.A will not be charged duty because all items in my shop were made in Canada and this is specified on the shipping label.
Refunds and Exchanges
I have a 30 day refund policy. If you are not absolutely satisfied with your hat or felted accessory, return it for a full refund. ~ customer is responsible for return shipping.
If you need a different size, I am happy to exchange it for another hat.
It is really important to me that the wearer loves their hat!
Additional Policies and FAQs
Please feel free to email me about custom requests.
Last Updated March 25, 2014