EllaCosette

Simple, Everyday, Your Go-To Jewelry

Portland, Oregon | 3049 Sales

EllaCosette

Simple, Everyday, Your Go-To Jewelry

Portland, Oregon 3049 Sales On Etsy since 2012

5 out of 5 stars
(418)
StudioGoods

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StudioGoods

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About

Around the web

Shop members

  • Joy

    Owner

    Joy is a Portland based painter, graphic designer and jewelry maker. To learn more about her shop, please visit her website and or follow her on Instagram. www.joychastudio.com https://www.instagram.com/joychastudio/

Shop policies

Last updated on October 31, 2018
Welcome to StudioGoods! Please read our shop policies. If there ever is a conflict in transaction with us, please know that we really would like to work towards resolving it. Do not hesitate to contact us with any questions or concerns after receiving our product. Thank you! Have an awesome day!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
► Please inform the shop within 3 days of delivery for a refund or an exchange.
► You (customer) are responsible for the shipping cost of any return item.
► Your full refund is the price of the product you purchased. We don't refund the shipping fee.
► We will ship the exchanged or repaired item back FREE of charge.
► Repairing: You must contact the shop within 3 days of delivery for us to repair any damages free of charge.
► Length Adjustment: Please be clear about the length of the necklace that you want. We charge $10 fee for length changes if you contact the shop AFTER the product is delivered. This covers material and processing fee.
► Tarnishing: Even fine jewelry tarnishes over time. The best tip we can offer for your jewelry to last, is to avoid contact with water and store in a dark, air tight container. We will not replace an item because you feel that they have tarnished after month(s) of wearing.
Payment
► Direct credit card payment through etsy
► Paypal.
Shipping
We'd love to hear from you, but please read the following information before contacting us. We handle a lot of orders and emails on any given day, and there are certain things that can be resolved by reading our policies thoroughly without having to contact the shop.

► Order Processing Time: 2-5 business days BEFORE shipping. Please check your invoice for the estimated shipping date that etsy has calculated based on our shipping policy.

► US Shipping: 1-5 days AFTER shipping. Portland customers: we do not offer pick up or personal delivery.

► All US shipment comes with a tracking number. Please USE the tracking number for updates before contacting the shop.

► It typically takes up to 24 hours before the tracking system kicks in. Please be patient. It always works in time. Thanks so much!

► INTERNATIONAL SHIPPING will receive a tracking number that tracks only up to it leaves the U.S. After that point, we do not have the information on the whereabouts of your shipment.

► INTERNATIONAL SHIPPING TIME: can take anywhere from 10-30 days. Please be patient and give at least up to 30 days. They usually show up within 30 days.

► CUSTOMS INFORMATION for INTERNATIONAL SHIPPING: Some countries (NOT ALL) have custom fees or taxes that may apply to your shipment once it reaches the destination. These fees are determined by the country and the country's postal service, not by StudioGoods. Customers can inquire with their local postal service PRIOR TO PURCHASING if and how customs fees will apply. Customers are responsible for customs fees if they do apply to your shipment. StudioGoods WILL NOT take returns that results from unforeseen custom fees that customers don't want to pay.

► CONTACT the shop to create a custom listing if you want special shipping or faster shipping.