ElleSantos' Shop Policies


♥ Hello ♥

Welcome to my shop where all things are handmade using new and upcycled materials.

All items are carefully and lovingly designed and handcrafted by me in my studio in London.
Please let me know if you would like a custom order. I’m happy to design something specifically for you!

To find out more about me and my work:

Like my facebook page:
Follow me on twitter: @ElleSantos_


I accept payment via Paypal for all transactions.

Your order will be dispatched within 1-5 working days of payment.

If payment is not completed and I have not heard from you within 3 days of purchase I will consider it a canceled transaction. If you have a special situation just keep in contact with me so I don't re-list your item.


I ship to the address you provide via PayPal. Please be sure your Etsy and PayPal addresses match.

Royal Mail - UK Recorded Signed For - Secure delivery service that requires a signature on delivery.

Royal Mail - International Signed For - Secure delivery service that requires a signature on delivery. It is available to all worldwide destinations.

For international buyers: the shipping cost does not include custom duties, import tax or any other fees required by the regulations imposed by your country. If such fees apply where you live, you are responsible for paying them. You'll find more information about that at your local customs office.

Shipping time is normally:
6-10 days for Europe and
12-20 days overseas (US and Australia).
May take a few days more during the holiday season.

Refunds and Exchanges

All items are sent in perfect condition and appropriately packaged for protection. If your item reaches you in less than perfect condition, please let me know immediately after arrival and I will do my best to put things right for you via a refund or replacement.

-No refunds or exchange unless the item is damaged.
-Returned items must be in the original packaging.
-Return postage is covered by you.

Additional Policies and FAQs

Your piece will be packaged securely to save it from any bumps or knocks using recycled materials.
I'm trying to save the planet, would you like to help? ;)

Last Updated January 15, 2015