There's just something about it.
Ellemenopy's Shop Policies
Welcome to Ellemenopy. I'm a connector, always looking for ways in which things go together and how they work together and the outcome. I am always interested in the intent of the purchase as I enjoy having this shop on etsy, it is a hobby of mine. So if you don't mind telling me what your purchase is for, it fills that void of curiosity. I know sometimes the reason for a purchase is obvious, but when it comes to a unique or curious item, that's when I wonder. Thank you for coming by the shop and please do not hesitate to contact me with any questions you may have. These treasures are for you! So, in other words, I would like the piece to be with you ;)
Do not hesitate to contact me if there is an item you are interested in and you would like to discuss payment. Payments must be received in full through Paypal (which accepts credit cards, etc.) before an item is shipped, unless otherwise noted.
If payment is not received within 3 days from the purchase and the customer is not responding, the transaction will be canceled through Etsy's cancellation service.
First note that sometimes inexpensive items will have a higher shipping cost than the sale price of the merchandise. I will work with you as much as I can if shipping fees are an issue. Just contact me. Maybe you could purchase multiple items from my shop and do combined shipping :)
Items will be shipped within three to five business days, unless otherwise noted. Most items are sent out parcel post in order to keep the shipping fees low. Depending on item size, first class or priority mail are used. If you have special requests for shipping, please add a note at checkout or contact me with a message.
If you need an item sent as a gift, I can do that. We can work together for colors, adornments, cards, etc through messages and pictures.
When ever possible, I'll use recycled or reclaimed material for packinging to help keep shipping costs low. Please specify if you have a preference for new materials and we will work something out if costs happen to vary.
If you need rushed delivery or would like tracking/insurance, please contact me to receive an alternate shipping price quote. I will put tracking and insurance on specific items at my discretion and at my cost.
Any other questions, please contact me. Thank you.
Refunds and Exchanges
If an item has not arrived (sometimes shipping to the United States can take up to 2-3 weeks), please contact me. Because tracking is not included with standard shipping, I can not be responsible for lost packages. I will assess each transaction separately and try to address all concerns fairly.
Last Updated June 22, 2012